COMPANY, CULTURE & TEAM

Our Mission?

InContext Solutions is the global leader in 3D simulation software for retail.  First to market, we’ve built and honed our expertise by boldly challenging the traditional processes that have been in market for years.  The data speaks for itself, we currently work with the top manufacturers and retailers across the globe as they look to stay competitive and relevant in a rapidly changing landscape.  Our aim is to drive ideas and innovation with a platform that enables teams to ideate, evaluate, and activate at speed, scale, and cost. 

Culture & People

InContext Solutions is comprised of people who come together to build amazing products for our clients and partners – to do that, we hire forward-thinking individuals (innovators, thought leaders, disruptors, entrepreneurial-spirited folks) who actively want to contribute to our progressive culture.  We live and breathe our five core values and actively recognize our peers when they go out of their way to do right by them.  We #blaze the trail.  We believe #change is absolutely necessary.  We have the #courage to be vocal.  We cultivate #trust through transparency.  We are #unified.

Client Services

Applying a combined knowledge base in shopper insights, project operations and customer success, InContext’s Client Services team is hyper focused on managing and delivering client projects alongside our Client Development, Business Development and Insights teams.

• We leverage our best-in-class software (ShopperMX™) to deliver high quality, scalable digital content and insights 
• We enable customers to make confident and informed business decisions that yield an ongoing ROI

We utilize deep cross-functional knowledge to cohesively execute customer priorities on time, on budget, and at the highest quality 

THE POSITION

The Senior Associate, Client Services - Insights position is a multi-faceted role with an overarching focus:  to help deliver high-value, game-changing results to InContext’s clients.  On a day-to-day basis, this position independently manages projects, helps foster client relationships, and mentors other client services analysts.  This role will be cross-trained to help provide Customer Success and Operations expertise as needed.

THE IMPACT YOU WILL HAVE

• Acts as an insights advisor through close partnership with Client Development, Business Development, and Insights groups to deliver project work, including new opportunity scoping, software training and support, research fulfillment, and digital content planning
• Organizes, tracks, and delivers multiple projects and tasks throughout the project lifecycle
• Applies logical thinking to gathering and interpreting data
• Drafts persuasive charts and headlines for client presentations; actively participates in client meetings
• Takes the lead on client communication
• Manages project complexity with guidance from Insights Directors and Manager
• Troubleshoots software functionality questions and issues with clients
• Learns and helps refine client project processes

WHAT YOU BRING TO THE TABLE:

• 2-3 year’s professional experience delivering client-facing project work
• Comfortable with SaaS software and other project management tools
• Top notch organizational skills and attention to detail
• Dynamic communication and interpersonal skills, including the ability to effectively collaborate between different disciplines and personality types
• Driven and tenacious with the ability to deliver multiple projects against competing deadlines
• An openness to coaching, ongoing feedback, and continual improvement
• An eagerness to contribute to a culture of camaraderie, recognition, and innovation
• An insatiable curiosity to proactively seek out novel solutions and learn new skills
• Working knowledge of CPG, Retail and/or Shopper Insights industries required