Senior Customer Success Specialist at G2

| Chicago
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About G2

G2’s real-time and unbiased user reviews help you objectively assess what is best for your business. Until recently, selecting business solutions was hard, risky, and inherently biased. G2 empowers business buying decisions by highlighting the voice of the customer. Our review platform leverages more than 650,000 independent and authenticated user reviews read by over 3 million buyers each month. Our model brings transparency to B2B buying - changing the way decisions are made.

About the Role

G2 is looking for a communicative, driven, and personable individual, experienced in customer service and success to join our Research team as a Senior Customer Success Specialist.

This role will develop a robust understanding of G2’s data and how it can be used to drive business insights. They will take the unique questions and business problems of our customers and work with the rest of the research team to uncover valuable insights.

Responsibilities

  • Act as the front line of communication for customers
  • Kickoff and onboard new customers
  • Facilitate and kickoff various projects and initiatives within the Research product offering
  • Ensure engagement and success for customers

Requirements

  • Independent, driven worker
  • Strong external communication and customer service skills
  • A knack for collaboration and eagerness to meet and work with multiple teams, strong abilities in cross-functional communication and collaboration
  • Ability and eagerness to learn quickly
  • Familiarity with data and data analysis
  • Bachelor’s degree
  • 1+ year experience in a customer service or customer success role

Why we love G2

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. G2 is a place where people can be authentic and grow, find meaning and passion in work, and be motivated to succeed by a supportive group of coworkers. We pride ourselves on creating an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives.

Our Process

We encourage all candidates to review our interview process to best prepare themselves on what to expect as a candidate of G2.

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