Company

SDI Presence LLC is an IT managed services provider (MSP) and consultancy that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 20-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients’ technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI delivers a deep technical presence through a local delivery model to achieve customer confidence and success. Visit us at www.sdipresence.com and connect with us on Twitter and Instagram.

Summary

The Senior Data Center Manager will be responsible for the management, operation, maintenance, and support of Windows and Linux servers, storage devices, backups, and nightly scheduled jobs.  This manager will supervise a team of Systems Engineers and outside resources that will respond to the server, storage, and network alarms and outages document network the infrastructure, update and close trouble tickets, and the document root cause of the server, storage, and network issues. The Senior Data Center Manager will report to the Project Executive and will work closely with other members of the technology departments to support all technology at our client’s sites and implement new technologies.

Responsibilities

• Oversee the day-to-day administration and operational functions of the data center server environment
• Provides advice and guidance to the client on new technologies such as cloud-hybrid and cloud
• Adherence to SLAs and SLA reporting
• Oversee the design, set up, configuration, and troubleshooting of Windows and Linux servers and other peripheral components to support all aspects of the day-to-day operations
• Day to day monitoring of the server and network environment, collecting and preparing statistical data for reporting on the server and network performance and availability to report monthly
• Documentation of Procedures / Networking and server environments (ensure that all network and server documentation is accurate and up to date)
• Document issue resolution
• Recommend improvements toward high-availability and performance
• Advice on facilities and environmental best practices
• Oversee backup and data restoration operations
• Oversee media library and off-site media storage
• Manage data refreshes on test systems
• Manage Database Administrators
• Manage and assign local and remote resources for 24x7 support
• Submit Request for Change forms when needed. Participate in Change Advisory Board meetings
• Work with developers to design ServiceNow ITSM system to automate incident management, problem management, asset management, CMDB and to collect metrics for SLA reporting
• Maintain excellent communication with all end-users and other members of the technology department
• Quarterly Executive Committee reporting and presentation
• Manage hardware break/fix vendor as needed
• Create statements of work documents as needed for new initiatives
• Execute other assigned tasks as delegated by the Customer, Project Manager, and Team Lead
• Respond to systems monitoring alerts and data security alerts

Requirements

• 4-year college degree in a relatable field is preferred or equivalent professional experience
• 8+ years of data center management experience working within both physical (Windows/Linux) and virtual (VMware/Hyper-V) servers in a 500+ server environment

• Expertise in AWS, Azure, and Google Cloud Platform
• Experience with maintaining a HIPAA compliant environment
• Experience in managing technical staff
• Experience with automated management tools
• Strong vendor management experience managing 3^rd party service providers
• Strong knowledge of Cybersecurity best practices
• Experience with designing an ITSM system to automate processes
• ServiceNow ITSM system experience is a plus
• Certified Data Centre Management Professional (CDCMP)
• ITIL Certification preferred

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer Statement

SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Staffing Firms

SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.