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Senior Global Customer & Merchant Engagement Manager

| Chicago

 

Do you approach creative work with an organizational mindset?

 

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

 

The Senior Creative Account Manager is responsible for driving alignment with cross-functional partner to ensure that the creative team’s marketing output aligns to business needs within scope and budget. The person in this role acts as the primary point of contact between partners and the in-house agency, resolving issues, managing communication, and driving prioritization of projects to ensure completion.

 

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a significant impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

 

You’ll spend time on the following:

  • Lead day-to-day communication between agency and partners

  • Determine production requirements and schedule by reviewing client requirements; conferring with heads of cross-functional teams; outlining basic presentation concepts; and coordinating creative activities

  • Ensure all creative is serving to drive and highlight key marketing strategies and goals, and merchandising optimization

  • Proactively report on progress, delays, blockers, and priorities to ensure partners are always aware of status

  • Control for partner business impact, feedback, and timelines to ensure appropriate creative prioritization and effective use of resources

  • Provide clear project direction and maintain a clear strategy to achieve the best outcome for the client within budget and timeline

  • Maintain rigorous documentation and visibility of all project activity for all partners

  • Understand partners’ business goals and help them get there through innovative ideation

  • Partner with appropriate stakeholders to track and report on creative testing

  • Supervise the creation and maintenance of creative marketing calendars, queues, and RACIs for efficiency from concepting through distribution and reporting

  • Periodically report on the condition of stakeholder-agency relationships and plans to improve them

  • Prepare quarterly creative marketing plans for partners that align to business objectives, along with individual campaign plans as needed

 

We’re excited about you if you have:

  • 3-5+ years experience in professional client-relationship management across matrixed teams, including marketing, analytics, and product teams

  • Agency experience preferred

  • Bachelor’s degree in advertising, graphic design, marketing, or related area

  • Strong analytical, problem-solving, and critical-thinking skills

  • Demonstrated ability to use data and analysis to make and justify decisions, and track effectiveness of change

  • Proficient in Google Suite and Microsoft Excel

  • Familiarity working with content management systems, project management tools, and data/analytics

  • Ability to work on a Mac or Windows computer

  • Highly organized, with strong attention to detail

  • Strong collaborator with high level of tact and diplomacy

  • Be an effective communicator, both verbally and in writing

  • Be persuasive, able to sell work and ideas, and respond positively to feedback

  • Be flexible, and able to solve problems

  • Be resilient and positive in difficult situations

  • Be able to juggle competing demands from clients and the agency

  • Strong interpersonal and communication skills

  • Proactive leadership approach

  • High level of understanding of creative processes and strategies and ability to communicate such to cross-functional leadership

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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