At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

The Enterprise Technology Operations team at Discover is looking for a Sr. Manager, Application Support. In this role you will support the day-to-day operations of our Application Managed Services team that is responsible for keeping our Collections, Fraud, and Authorization systems running. If your mindset is production first, process modernization and optimization, and creative problem solving, then this is a perfect role for you.

***This position requires on-call availability. ***

Responsibilities

• Directs and coordinates activities of the business.
• Develops staff and assigns specific duties.
• Monitors suppliers to ensure they efficiently and effectively provide services within budgetary limits.
• Reviews financial statements, reports, and performance data to measure productivity and goal achievement. Identifies areas for cost reduction and improvement.
• Directs administrative activities related to providing services.
• Provide Day-to-Day oversight of production operations
• Partner with Application Development teams on Root Cause Analysis for production issues
• Work closely with the managed service vendor on SLA’s, reports, and metrics
• Ensure vendor is adhering to, and meeting their contractual obligations
• Identify and prioritize automation opportunities
• Drive down repetitive issues with Operations Excellence processes

Minimum Qualifications

At a minimum, here’s what we need from you:

• Bachelor’s Degree in Business, or related field
• 6+ years of experience in Management, Operations, Customer Service, or related field
• In lieu of a degree, 10+ years of experience in Business Operations, or related field

Preferred Qualifications

If we had our say, we’d also look for:

• Master’s Degree in Business, or related field
• 8+ years of experience in Management, Operations, Customer Service, or related field
• Excellent problem-solving skills involving complex and ambiguous issues
• At least 3 years of experience in a Technology Leadership position
• At least 4 years of professional work in Mainframe or Distributed Applications
• At least 3 years of ITSM operations
• 4+ years experience with Mainframe or distributed applications
• 4+ years of UNIX/Linux experience
• 4+ years of managing vendor workload and contract management

#LI-KE

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.

So, what are you waiting for? Apply today!