At VillageMD, we are committed to helping patients achieve greater health by delivering the most effective, accessible and efficient healthcare in the world through partnership with primary care physicians. We're in a unique position to impact everyone in primary care from independent, family-owned practices to world-class health systems. As part of achieving this goal, the Sr. Manager Clinical Quality Operations will be a service-minded, subject matter expert providing hands-on market support to implement quality programs and drive best practice quality initiatives across the enterprise. Using a results-oriented approach, you will work with central and market leadership to establish and implement program improvements, benchmarks and quality indicator methodologies designed to elevate operations and clinical services.

 Integral to the Office of the CMO, the role will provide education and coaching across the organization and help to implement shared best practices and tools that improve enterprise knowledge and execution in these critical areas of our operation. As a new member of our team, you’ll initially be responsible for deploying the organizational methodology for quality to drive market execution.

 What are some examples of projects you will be leading as Sr. Manager, Clinical Quality Operations at VillageMD?

• Driving industry leading performance across commercial contracts, Medicare Advantage Star Ratings, MACRA/MSSP and other payer quality programs for the collective VillageMD
• Perform data analysis for the identification, collection, and analysis of quality performance to produce data driven insights with aim to deploy best practices to market partners
• Advancing best practices, consistency and standard approaches to meet ongoing market needs
• Derive EMR based best practice solutions to support standardized and automated capture of quality measures

What will make you successful here?

• You have a propensity for personal production and initiative and a track record of results associated with your direct participation
• You have a passion for being hands-on in problem-solving and execution
• You have an understanding of value-based contracting, the transformational healthcare environment and have leadership experience in change management
• You have a strong work ethic that lends to building successful partnerships with diverse stakeholder groups
• You are accomplished at distilling complex, technical information to stakeholders at an operational level to effect change
• Experience performing under pressure with a strong sense of urgency, attention to detail, and a commitment to doing what you say you will do
• A low ego and humility; an ability to gain trust through good communication and doing what you say you will do

What you might do in your first year:

• Facilitate strategic and tactical planning for quality improvement programs, including needs assessments, evaluations, root cause analysis and interventions
• Support deployment of central quality services team across VillageMD markets
• Manage quality operations implementation (e.g. CPT2 use, clinic engagement) across wide range of stakeholders
• Deploy education and training program for local market operating teams and provider partners
• Prepare, compile, review and submit monthly and quarterly reports for quality committee meetings
• Establish professional relationships with key stakeholders including executive leadership and primary care providers to facilitate closure of quality measures both internally and externally

What you bring to VillageMD:

• Bachelor's degree, highly preferred
• 4+ years of quality management, quality improvement or healthcare operations experience
• Strong understanding of HEDIS, Stars, and MIPs
• Exposure to risk adjustment and care management, preferred
• Proven leadership experience including program development and implementation as well as identifying and deploying cross-organization best practices in quality measures
• You are skilled at partnering with key stakeholders and executive level leadership to drive transformation and change management initiatives
• You have a keen focus on results, and can navigate within ambiguity while maintaining a high-level of humility
• This role can be based in any major metropolitan area in the Midwest or East Coast with a preference to one of VillageMD's current markets; 60% travel is required

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.