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Riverwoods, IL

Senior Manager Compliance Programs at Discover

| Chicago | Remote
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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description 

What You’ll Do

Responsible for leading the Quality Assurance (QA) team of the Enterprise Risk Testing program; developing strategy and program design to support the expansion of testing remit. Manage QA reviews to effectively challenging regulatory coverage, testing approach and documentation to ensure compliance testing and validation programs and first line consumer testing are appropriately covering areas of regulatory risk. Champion opportunities for program and procedural enhancements and collaborate with Risk Testing leadership and functional teams to assess and prioritize. Deliver on quality assurance metrics and results utilized for reporting to Risk Testing Leadership and Committees, as appropriate.

How You’ll Do It

  • Manage a team that executes QA reviews by inspecting first line consumer testing, second line review and validation documentation to confirm information and execution align to Procedural and Program requirements; effectively challenge regulatory coverage and testing execution and related documentation as appropriate
  • Develop QA process to confirm compliance testing, validation processes and first line consumer testing are executed in accordance with Corporate Risk Management Policy and Standard requirements
  • Champion opportunities to continue improving the quality review processes and methodology; execute quality reviews in accordance with existing quality review framework
  • Maintain on-going communication with various members of Risk Testing Management on the status and results of the Quality Reviews performed
  • Consult and inform Risk Testing Leadership on changes to Quality Assurance Methodology; prepare and present quality review updates to broader Risk Testing Team on regular basis
  • Review QA results of control and transactional testing to confirm executed accurately and agree with documented conclusions. Deliver results on effective challenge of existing Risk Testing processes and/or identify where there may be gaps/risk or enhancement opportunities
  • Maintain and enhance development and monitoring of quality review and other Risk Testing metrics and prepare Committee reporting as appropriate
  • Create and maintain high standard work product and supporting documentation including communicating results and/or concerns verbally and in writing.
  • Execute assigned tasks within the defined timeframe; proactively communicate potential delays if deadlines at risk; oversight of team performance
  • Evaluate, monitor and/or test the adequacy of Risk Testing processes and practices with respect to risks, controls, and regulatory requirements, and identification of gaps and issues.
  • Assess the adequacy of business policies, procedures, training and reference materials, system and manual processes, and provides support for research of regulatory requirements.
  • Assist Director in discrete portions of larger projects.
  • Delegated authority to act on behalf of Director, responsibility and duties as appropriate (i.e. attend meetings, issue reports, make decisions, lead resolution of critical issues etc.)
  • Communicate and escalate concerns, potential risks, issues, or deficiencies identified that may have enterprise-wide impact to senior management to drive culture of compliance
  • Strong organizational and project management skills and the ability to execute on multiple projects and understand how they fit into the larger Risk Testing Program
  • Develops innovative solutions, involving other team members to promote a collaborative environment within the team

Qualifications You’ll Need 

The Basics

  • Bachelor's degree in business, security, law, computer science, data analytics, risk, or related field
  • 8+ years of experience in compliance, law, risk, operations, regulatory examination, audit or related field
  • 1+ years of experience in people management
  • In lieu of a degree, 10+ years of experience in compliance, law, risk, operations, including people management

Bonus Points If You Have

  • Experience or working knowledge of the financial services industry including card; consumer banking and lending industry including home loans, student loans and personal loans; payment services and human resources
  • Master's degree in business administration, finance, accounting, security, law, computer science, data analytics, risk, or related field
  • 10+ years of experience in compliance, law, risk, operations, regulatory examination, audit or related field
  • CRCM, CAMS, JD, CISA, or similar license/certification
  • Effective communication skills (both orally and in writing) with all levels of management
  • Broad knowledge and application of Risk Management programs (e.g. Regulatory, Operational, Financial, Credit etc.) risk assessments, testing and monitoring, training, and policy
  • Knowledge of regulatory environment, expectations, ratings
  • Knowledge and understanding of the components of Compliance Management System and how the information pulls together (e.g. Corporate Hierarchy; mapped controls, procedures, risks etc.)
  • Excellent analytic skills and the ability to dissect complex situations and processes




What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Where we are

We're headquartered in the northwest suburbs of Chicago and have a downtown Chicago office known as “The 606.”

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Neo4jLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Amazon Web ServicesFrameworks
    • AnsibleFrameworks
    • AWS PortfolioFrameworks
    • BlockchainFrameworks
    • ChefFrameworks
    • CloudFoundryFrameworks
    • DockerFrameworks
    • Google Cloud PlatformFrameworks
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    • Lambda ArchitectureFrameworks
    • OpenAPIFrameworks
    • OpenShiftFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • TeradataDatabases
    • ServerlessDatabases
    • TerraformDatabases
    • Google AnalyticsAnalytics
    • SparkAnalytics
    • H20Analytics
    • Machine Learning Analytics
    • Natural Language Processing Analytics
    • Programmable BotsAnalytics
    • AxureDesign
    • FigmaDesign
    • IllustratorDesign
    • InVisionDesign
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    • PhotoshopDesign
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    • AgileManagement
    • SafeManagement
    • LeanManagement
    • Continuous Delivery Management
    • DevSecOpsManagement
    • Reactive ProgrammingManagement
    • Site Reliability EngineeringManagement
    • SalesforceCRM

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at

Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Mental Health Benefits
Retirement & Stock Options Benefits
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.


AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!


Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.


Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.


SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!


Director, Digital Analytics

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