Job Description

ABOUT THIS JOB
Responsible for the overall management and coordination of large scale projects for the operation unit for Consumer Insights (CI) in Philippines to effectively and efficiently utilize and develop the appropriate resources to meet both short and long term needs of the overall business for the achievement of planned sales and profit objectives.

RESPONSIBILITIES

• Ensure the implementation of all approved strategies and plans within the operating policies and guidelines of the company.

• Keep abreast of new technologies and techniques and assess its application for improvement on business efficiency

• Deliver on productivity targets set by Global Leadership

• Periodic review existing systems and procedures in light of the rapid change in business need and recommend changes / introduce new methods as necessary, with the end goal of maximizing resources and manpower

• Develop and implement plans to improve internal and external client satisfaction and ensure continuous business growth

• Document the Processes – identify and document processes to validate that the work is being performed correctly and efficiently.

• Strive for Continuous Improvement – having a continuous improvement atmosphere promotes and encourages the sharing of ideas for improved performance.

• Design, check feasibility, plan timeframe and budget for new project requests coming in

• Collaborate with the Client Service, Recruitment, Programming and Data processing team in order to ensure all projects are conducted within the agreed specifications, budget and timeframe.

• Monitor productivity of Fieldwork Executives and Interviewers (e.g., contact sheets, Data Quality Analysis, etc.), provide feedback and document all performance and disciplinary issues

• Ensure proper project distribution across the team, oversee fieldwork progress and step-in as required. Ensure field interviewing is scheduled to 1) start and finish on time, 2) meet the dispatch schedules and 3) meet the budget

• Perform required Quality Validations (e.g., Interview Monitoring, Recontacts, Data Quality Analysis, etc.) and follow-up on any necessary actions; this may require Interviewer re-training, which should be fully documented and their future work monitored

• Perform a thorough investigation into any discrepancies identified by Independent Quality Control (IQC) team; share findings with IQC team, and take appropriate and timely action(s)

• Perform weekly reviews of Interviewer statistics/productivity and take appropriate action(s) as needed. Maintain on-going conversation with Recruitment team to assure proper resource allocation and capacity for commissioned projects

A LITTLE BIT ABOUT YOU
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.

QUALIFICATIONS

• Bachelor’s Degree or equivalent, Master’s Degree desirable

• Managerial skills (at least 5 years in managerial/supervisory positions)

• Solid understanding of the fieldwork process and familiarity with commonly used terminology and jargon

• Detail-oriented, both in receiving and giving instructions, and in monitoring fieldwork

• Knowledge of market research industry as well as key research techniques and methodologies

• High level of communication and “people skills” to able to effectively problem solve and diffuse potential conflicts; being comfortable interacting with different cross-functional teams across the company and markets

• Working knowledge of Statistics; strong project management and client management skills.

• Organized with strong time management skills; proactive and able to meet deadlines and follow-up on action items

• Proficient in using Google tools and Microsoft applications

• Excellent English language skills, both spoken and written

Additional Information

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.