ServiceNow Training and Certification is quickly expanding to include a wide range of products and services. Our mission is to build and grow the skills and knowledge of ServiceNow professionals and help ensure that customers have the support they need to drive adoption and get the results they want from a ServiceNow solution.

The Senior Manager, Custom Training has a critical role to strategically manage the Custom Training products and services in the Americas East/Central regions. Responsibilities include:

• Manage and evolve the delivery process for the Custom Training business. This requires an ability to navigate a global sales team, plan, hire, and develop the right capacity, as well as manage delivery strategies and processes.
• Collaborate to ensure that Education Account Executives have the right level of support and skills to scope the right solutions.
• Work with the Training and Certification leadership team to successfully meet strategic targets.
• Expand ServiceNow’s Custom Training business to meet customer demand and support the drive for rapid customer adoption of ServiceNow’s products.
• Contribute to determining the right product portfolio and pricing, develop the needed assets and team skills to deliver a high-quality product and customer experience, and manage the full customer lifecycle for this rapidly expanding part of the Training and Certification business.
• Establish reports, dashboards, and other tools to provide insight into strengths and where improvements are needed to proactively manage the business.
• Assess and improve operational efficiency including contributing to development of OpenAir project management launch and Customer Feedback Loop development.
• Connect with customers and internals in region to build relationships that result in the growth of the business.
• Regional management of customer projects.

Qualified candidates will have:

• 5-7 years experience in a management position in an external training business
• Demonstrated knowledge of strategic planning, capacity planning, and project management
• History of successful team and customer management
• Experience working across teams, inside and outside the company, with a clear communication style

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.