222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn’t a start-up consulting firm, but we act like one. 

From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better. 

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Our consultants work on front lines – partnering with clients to deliver game changing solutions in the most dynamic industries. Sound interesting?  Then West Monroe Partners just might be the place for you. 

Think you’re up to the challenge? 

West Monroe Partners has an immediate opportunity for a seasoned management consultant to take on a leadership role  within the Digital Strategy offering in our Customer Experience Practice in our Chicago office. The Senior Manager will have significant responsibility in managing the client relationship at the executive levels while providing direction and oversight to project teams. We are seeking candidates with relevant consulting leadership and client development experience.  Most importantly, candidates should be passionate about what they do and enjoy a fun, entrepreneurial environment.

Responsibilities

Client Delivery:

Analyze each client's specific request and determine the underlying problem and recommend proper solutions, demonstrate by clients and market to have the technical, industry and functional knowledge necessary to provide the highest quality client service.
Lead engagements by communicating and reporting project status to C-level executives and IT management, including budget, risks, issues, etc. Deliver results that clearly meet quality objectives and provide value to the client.
Report project budget and finances both internally and for clients.
Inspire and energize project teams under your direction. Mentor and manage teams of younger consultants to ensure quality of delivery and to keep projects on time and budget.
Quickly respond to client requests for immediate issues while also being able to drive projects to completion. Ensure strong commitment to client service among all personnel on the team.

Client Development:

Excellent understanding of clients business needs turning those goals into concrete projects and detailed proposals.
Lead development of proposals, work plans, pricing estimates, and risk assessments for project prospects.
Significant generation of weekly prospecting/networking activities (events, meetings, phone calls, emails) in the pursuit of new client acquisition and brand awareness.
Demonstrate strong history of follow on work at clients and referrals of business from existing clients
Actively build a national professional network
Actively participate in relevant industry organizations and associations.
   

Practice Development:

Lead, mentor and grow consultants and actively participate in the performance management process. Motivate high quality performance by personnel supervised through example and constructive feedback.
Encourage and facilitate an atmosphere of continuous learning.
Participate actively in the recruiting process for additional practice managers and consultants.
Entrepreneurial desire and selflessness to give your time, energy, and passion to growing the firm’s culture and our people both inside and outside of office hours.
Qualifications:

A BS degree; ideally with an MBA  
8+ years of experience designing and delivering user-centric digital strategies that build measureable business value by increasing revenues, improving efficiency, driving loyalty, or entering new markets.
Deep understanding of how digital strategy and solutions fit into an organization’s holistic customer experience; ability to see the “bigger picture”, and execute accordingly
Strong background and understanding of customer experience tools such as persona development, journey mapping, voice of the customer programs, and CX Measurement
Knowledge of leading digital platforms in ecommerce, web CMS, and marketing automation
Strong client development and an active professional network of contacts
Membership and visibility in relevant professional organizations
Publication in designated area – this is ideal, not required
Strong project management methodology background, including schedule, scope, issue and risk management experience, change management, strategic planning and analysis
Industry designated certifications is a plus
Excellent organizational, verbal and written communication skills
Strong communication skills to be able to work with clients and present to C-level executives
Ability to travel as required managing national clients and engagement teams.
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