If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description

The Service Delivery Manager (Duke Energy) is the Customer's primary point of contact within Motorola and acts as the communications consultant and manager of contracted services. The System Manager serves as the primary liaison who will work closely with the Customer, Systems Support Center, Dispatch Operations, Product Groups, the Factory, System Engineering, System Integration, the Field Service Organization, the Service Support Network, third party contractors, the local service provider(s) and other vendors. 

The Service Delivery Manager is responsible for ensuring that the Terms and Conditions of the warranty/service contract are met. This may include but not be limited to: System Administration Service, Inventory Management Service, Configuration Management Service, Site Management Service, User Support Service, Vendor Management, Operational Assessment, and System Planning Service. This person must be able to:

• Coordinate service activities and ensure compliance to contract. 

• Ensure compliance with response/restoration time commitment. 

• Remotely diagnose system failure and facilitate call management as applicable. 

• Manage Emergency Service efforts and escalation procedures as needed. 

• Provide analysis, recommendations and fault diagnostic information to the Customer to achieve Best-in-Class system performance and utilization. 

The Servce Delivery Manager will be proactive in managing the resources available to sustain optimal uptime, five-nines system availability and maximum beneficial use of the radio system. They will regularly review service information and quality reports generated by the system service database to determine an ongoing course of action. This individual also needs to be aware of all solution offerings in our portfolio, be capable of educating the customer in those offerings and have the foresight to engage sales and engineering to package the appropriate solution to meet the customer’s needs

**Must be able to obtain background clearance as required by government customer**

Additional Knowledge/Skills:

• Understanding of two way radio communication products (Video Solution specific), systems and services

• Must have hands on experience with Motorola P25 7.X systems, networking, RF systems

• Must have excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI

• Able to solve complex problems and situations 

• Must be a self motivated team player able to work effectively with general guidance toward objectives

Technology Skills:

• Strong working knowledge of Motorola radio systems and their application by customers.

• Possess block diagram familiarity of two-way radio technology

• Understanding of Distributed Telecommunications systems

• Working knowledge of Motorola’s Technology Roadmaps and their impact on customer’s future needs

• General understanding of communications industry trends and their impact on customer’s future needs

Basic Requirements

• Bachelors Degree required

• 5+ years work experience with communication systems

• Must be able to obtain background clearance as required by government customer

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.