Working for Trunk Club
When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!
Who we are
At Trunk Club, we’re building the future of retail, enabled through a personalized styling experience. You’ll be on the front line, providing support to our Service Associates who are directly supporting our customers and stylists.You’ll play a crucial role in delivering an exceptional customer service, solving problems for our members and supporting our team in day to day account management. You’ll have the opportunity to contribute to our unique company culture, improve our level of service, and create innovative new capabilities for Trunk Club.
Responsibilities
- Manage a team of full-time and part-time Service Associates by providing daily direction and collaboration
- Providing daily direction and communication to employees so that our member service emails and phone calls are answered in a timely, efficient and knowledgeable manner
- Partner with Service Team Leads to manage daily activities, interview and hire new associates, and establish a team structure
- Providing continual evaluation of processes and procedures
- Responding to and resolving employee relations issues expressed by team members.
- Creating and maintaining a high-quality work environment so team members are motivated to perform at their highest level
- Takes and handles any member complaints; solves their complaints or assigns tasks to other functions
Who you are
- A customer service expert. You love helping others and creating positive experiences
- A team player. You’re team oriented and value long-lasting relationships
- A great listener. And you’re also highly comfortable articulating your point of view
- An organizer. You routinely plan your day and organize your life and juggle several tasks at once.
- A coach. You have a passion for developing talent and enjoy motivating and inspiring a team
- An empathizer. You are deeply empathetic to the problems of others.
- You’re available on weekends, evenings and some holidays
How we work
- With others. Work closely with our customers, sales team and cross-functional teams at Trunk Club.
- With transparency. We have an open team room. No cubicles, no private offices.
- With open minds. We are committed to building a diverse team of people with unique perspectives. This encourages a healthy and inclusive environment that builds a more sustainable, successful company.
- With pride. We value our people most of all. We invest in ourselves by applying our own strengths and interests to company needs.
What your background may look like
- Bachelor’s degree and 2-5 years of experience in customer service (call center environment a plus)
- Have lead a team of 10+ people
- Proficient with Microsoft Word and Excel and have intermediate technical skills
- Tech savvy with experience using Salesforce is a plus
- Experience working in a chaotic environment and working well under pressure
- Experience solving complex customer problems
- A track record of having a positive attitude with the ability to adapt quickly to change
Physical demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.
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