Sr Customer Support Technician I at Motorola Solutions

Sorry, this job was removed at 12:05 p.m. (CST) on Tuesday, August 11, 2020
Find out who's hiring in Chicago.
See all Operations jobs in Chicago


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.
Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Centralized Managed and Support Operations (CMSO) is a group that delivers software solutions to the public safety sector. Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. CMSO helps deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. CMSO is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization
Job Description

The Customer Support Technician role posted will be responsible for various customer supporting functions and products including Records Management, and Command Central Systems.

Role may be development and entry level in nature as it relates to Command Central Records duties. Opportunity available to grow this role and become an SME where possible with new Cloud technology and associated new services.

Primary duties will include working within a ticketing system to handle customer issues, functionally escalated from the Front Office Support and Onsite Admin groups. New documentation and development of new processes will be a function of the role.

Position requirements may require strict background checks within our customer requirements - in order to gain remote access to these highly sensitive customer systems. The candidate must have excellent technical and interpersonal communication skills.

Other duties to include

  • Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly | Resolves technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives
  • Install, configure, and support Motorola Solutions software
  • Install and configure required 3rd party software packages
  • Answer customer questions on application usage and administration
  • Create and update technical documentation
  • Log information into internal case tracking systems
  • Validate, troubleshoot, and characterize reported application issues
  • Account management with our customer
  • Experience in the Information Technology field
  • Excellent verbal and written communication skills
  • Basic understanding of technical support centers
  • Ability to work individually and within a team
  • Ability and willingness to build upon existing skill sets

Basic Requirements

Minimum of a high school diploma and 3+ years experience working in customer support or tech support environment


Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Paid on-site garage parking.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
More Jobs at Motorola Solutions56 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Internships
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Operations
new
Remote
Developer
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Remote
Design + UX
new
Chicago
Project Mgmt
new
Remote
Product
new
Remote
Operations
new
Remote
Product
new
Chicago
Sales
new
Chicago
Operations
new
Remote
Operations
new
Remote
Developer
new
Chicago
Sales
new
Remote
Developer
new
Chicago
Operations
new
Remote
Developer
new
Remote
Data + Analytics
new
Chicago
Sales
new
Remote
Developer
new
Chicago
Operations
new
Remote
Operations
new
Remote
Developer
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Remote
Operations
new
Remote
Sales
new
Remote
Operations
new
Remote
Project Mgmt
new
Chicago