Position Summary:
 
The Senior Health Concierge is directly responsible for helping bswift meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services.

 Fundamental Components:
 
The Senior Health Concierge in the call center will serve as a point of contact by answering incoming calls from various clients related to healthcare benefits, life insurance benefits, disability plans and other human resource related services as well as provide support to other Call Center Representatives including mentoring, providing feedback, assisting with escalated phone calls and system and client training.

This individual will:

• Process transactions and resolve issues
• Research customer requests and follow up with customers as needed
• Assist in the coaching and mentoring of Customer Service Representatives
• Provide regular customer service, system and client training to the Call Center
• Assist Customer Service Representatives with escalated customer calls
• Assist with lower level client facing escalations
• Assist with company projects and administrative tasks
• Fulfillment; mail merge
• Other projects assigned as needed  

Background/Experience Desired:

• 3 + years Customer Service experience required
• 1+ year of experience working bswift accounts and systems in preferred
• Must have strong verbal and written communication; must be conversational
• Extremely resourceful and able to problem solve
• Ability to provide exceptional customer service consistently
• Schedule flexibility is required
• Must be able to display a positive attitude in a fast paced environment
• Spanish speaking preferred/ Project management Skills  

Education:
 
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

Additional Job Information:

Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift's state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.