Sr Manager, Collections Strategy
Avant is dedicated to building premier digital banking solutions for the middle class through a combination of technology, analytics and superior customer service. Since 2012, Avant has connected over 1.5 million customers to over $7.5 billion in loans and 800,000 credit cards. A high growth financial technology company, Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com for more information.
We are looking for a Sr Manager to lead our Collections Strategy team, responsible for owning and executing all aspects of the collections strategy and execution, risk analytics, recoveries, and debt sales. As the Collections Strategy Sr. Manager, you and your team will develop strategies and deploy new technologies and processes to ensure Avant achieves customer service/experience objectives for all Avantt products. We are looking for a hands-on candidate who takes ownership, can effectively lead cross-functional initiatives, and is capable of developing expertise across a broad scope of responsibility.
What you'll do at Avant
- Provides strategy oversight for the Collections & Recovery enterprise.
- Oversee debt sales processes, relationships with debt buyers and associated vendors, while continuing to build up internal recovery capabilities.
- Leverages analytics and a controls framework to identify potential strategy improvements and control weaknesses.
- Re-assesses key policies to mitigate regulatory risk and maximize collections efficiency and effectiveness.
- Oversees formal and informal audits of dialer settings to reinforce compliance within all applicable regulations.
- Manage annual RFP process for driving competitive market pricing for debt, and help build platform capabilities for third-party agency placements and debt sales in emerging business lines.
- Ensures department adherence with all rules and regulations including FDCPA, TCPA, and other regulatory associations through ongoing strategy adaptation.
- Leads and manages a high-performing team of managers and analysts while setting guidelines for the activities of non-reporting subordinates working on the dialer and related customer contact technologies.
- Establish a formal change control process, including request approval, testing, change execution, post-production validation, and documentation of findings.
- Oversees dialer execution and reporting functions.
- Influences the development, testing, and execution of digital communication strategies.
- Leads company engagement in Collections industry roundtables and technology user groups in satisfaction of performance and regulatory benchmarking.
- Manages monthly performance views across portfolios including operational execution, strategy performance, and changes to risk profile.
- Own detective and preventative controls that ensure smooth delivery of customer experience and collections strategy expectations within regulatory guidelines.
- Build relationships with key internal and external stakeholders across the business to define needs and deliver holistic solutions.
Why you are a fit
- Bachelor’s degree in Business or Financial services or four (4) years of equivalent work experience accepted in lieu of required education. Advanced degree preferred.
- Ten (10) years of strategy and/or collections experience
- Familiarity with Collections Operating Models and understanding of internal capabilities necessary to support flawless strategy execution
- Experience leading a functional strategic team, ideally as a manager of managers preferred
- Expert level understanding of collection laws, including FDCPA, TCPA, and state-specific regulations required
- Proficient in SAS/SQL or other related analytic tools required
- Five (5)+ years of direct people management experience
- Excellent analytical, problem-solving, and project management skills
- Entrepreneurial, self-driven, and strong desire to develop new skill sets
- Experience constructing and scaling processes and technology solutions within an operations environment
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Why Avant is a fit for you:
At Avant, we believe our values make a difference:
We value, support, and help each other grow
We are committed to active inclusion and diversity
We are transparent and believe the best idea wins
We succeed when our customers succeed
We get sh!t done… responsibly
And we keep it fun!
We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.
Avant is an equal opportunity employer and individuals seeking employment are considered without regard to race, color, national origin, religion, sex (including pregnancy, sexual orientation or gender identity), age, disability or genetic information or any other factor protected by applicable federal, state or local law, regulation or ordinance.