Litera
Litera helps you focus on what matters.
Chicago, IL
Remote

Sr. Manager, GTM Operations

| Remote
Apply now
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Our Story: Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software
is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.
The Opportunity: Come and join us to shape the Revenue Operations function develop operational capabilities across the globe to drive Sales Productivity and deliver a Selling experience which is unparalleled in industry.
As a Leader within the Revenue Operations team, you will have significant responsibility, and influence, to develop operational capabilities in support of our sales Go to Market strategies across Segments. The Sr. Manager, GTM Operations is a member of growing Revenue Operations function and will act as a conduit to shape the future of our operational capabilities in collaboration with Sales Leadership and functional peers across the globe.
The Sr. Manager, GTM Operations will lead efforts, in partnership with Sales, to develop, and deliver, our operational capabilities at scale across a number of focus areas including: Sales processes, systems, and analytics.
Developing and leading a team of Revenue Operations Specialists, the role will have overall responsibility for the operational delivery of our Go to Market strategies, and related capabilities, across our Sales Segments. In addition, the Sr. Manager, GTM Operations will engage with our Sellers, key stakeholders, and peers to further shape our Sales Methodologies driving the overall awareness, training, and engagement with our Sellers globally.
A Day in the Life: The Sr. Manager, GTM Operations will have the primary responsibility of building and leading a team of professionals to deliver operational capabilities from concept to delivery in support of our GTM
strategies. Specific responsibilities include a focus in the following areas:
  • Salesforce Program Leadership: Leads the strategic direction across our SF platform improving the overall user experience to drive utilization across Sales.
  • Sales Tools: Develops strategies, and leverage, of 3rd party technology delivering future capabilities which automate the Selling process and improve Sales Productivity.
  • Sales Process: In partnership w Sales Leadership, and key stakeholders, identifies process improvement opportunities to further align with our Sales Motion from design to deployment.
  • Sales Forecast Management: In collaboration with Sales Leadership, oversees the development and delivery of the end-to-end Forecast process with continuous oversight of the process globally.
  • Deal Reviews: Develops, and delivers, a scalable Deal Review process capability.
  • Sales Analytics: Defines and leads efforts to standardize, and deliver, our Sales KPI's globally in collaboration with the Business Operations function and performs ongoing analysis of Sales trends as required.
  • Business Reviews: Collaborates with Sales Leadership to develop a standard cadence, and approach, to ongoing business reviews across Segments driving all aspects of GTM planning and delivery.
  • Go To Market Planning: Collaborates w Sales leadership to develop strategies and provide support all aspects of GTM planning including: Sales coverage, Territory structures, Quota allocation, GTM planning, Segment Business Reviews and support of our Fiscal Year transition.
  • Acquisition Integration: Owns and leads efforts to successfully integrate newly acquired Sales resources and systems to align across Litera.
  • Sales Project Champion: As needed, leads or participates in Revenue Operations, and cross functional initiatives across the Company.
  • Sales Training: In partnership with our Sales Enablement function, defines the required Sales Training requirements to further improve the knowledge and understanding of our Sellers via delivery of ongoing Sales Training offerings.
Role Progression:
Within 1 month, you will:
  • Complete our onboarding process.
  • Meet the team and learn the nuts and bolts of our business, and the growth opportunity which lies ahead.
  • Familiarize yourself with our solutions, market opportunity and GTM strategies.
  • Establish a basic understanding of our operational capabilities.
  • Begin collaboration with Sales Leadership.
  • Develop future-state organization to support the needs of the Revenue Operations function.
Within 3 months, you will:
  • Establish a strong foundational knowledge of our business across Segments.
  • Identify opportunities across Sales to further scale our operational capabilities in support of our future growth.
  • Deliver new operational capabilities allowing the Litera Sales team to operate at scale.
  • Effectively manage the day to day operational responsibilities within your assigned area.
Within 6 months, you will:
  • Become the GTM expert of our business in regards to all things Sales.
  • Lead the operational cadence within your assigned areas of responsibility.
  • Become a "Trusted Advisor" on all aspects of our GTM strategies across functions.
About You:
  • You get things done
  • You aspire to achieve greatness in your role
  • Strong ability to develop solutions solving for gaps across the business
  • Experience in delivering all aspects of Sales GTM strategies at a global scale
  • Desire to leverage your experience, and play a key role, in shaping the future of Sales within the Company
  • Analytical thinking with practical execution
  • Operate with a high standard & hold your self accountable
  • Keen to make a difference & help Sales sell more faster!
  • Enjoy a fast-paced environment and desire to be a part of our story
  • 5-7+ years relevant experience, with broad experience of:
    • GTM strategies
    • Salesforce and related SaaS based Sales Tools
    • Analytics & insights to measure performance and support key decisions
    • Operational capabilities to operate at scale
  • A passionate leader with a strong desire to make a difference!
What Sets us Apart?
  • The ability to shape the future of Sales and how we operate
  • Opportunity to drive operational change at scale from concept to delivery
  • Work with the best and brightest in the business
  • Become a part of a tremendous growth story
  • A forward-thinking organization with a track record of success
  • Direct engagement (and influence) with Leadership at all levels
  • Amazing technology increasing your productivity
  • The ability to truly make a difference each day
  • All the perks & benefits you would expect!
See More
Apply now
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Where we are

Our Chicago Headquarters is walking distance to all major train & bus stops. We are also just a short walk to bars and restaurants in the West Loop!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SQLiteDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubspotEmail
    • HubspotLead Gen
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What are Litera Perks + Benefits

Litera Benefits Overview

Litera proudly offers a comprehensive suite of benefits designed to serve the diverse needs of our unique workforce. While we are committed to enhancing and expanding our benefit offerings, the information in this document is meant to familiarize you with the benefits and programs currently in place.

Your medical, dental, vision, commuter benefit, and traditional 401k payroll deductions are through a pre-tax plan. The plan provides tax savings by reducing employee premiums from gross salary prior to calculation of federal income and Social Security taxes.

Culture
Volunteer in local community
We believe in giving back to our community. All full time employees are given one Volunteer Day Off per year that can be utilized at any point. Some employees even coordinate to participate in groups.
Partners with Nonprofits
Litera partners with Cardz for Kidz, Comic Relief, Genesys Works, & more!
Friends outside of work
Eat lunch together
Intracompany committees
There is always something going on at Litera thanks to our Employee Engagement Group. From baking contests, step challenges, desk decorating, and giving back to organizations in need.
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
All hiring managers will going through certifications before hiring at Litera. In order to be a certified hiring manager, you must go through unconscious bias training.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Litera's Diversity & Inclusion Champions Network has one major goal which is “to make Litera a safe space where every employee feels like they can bring their whole self to work".
Hiring Practices that Promote Diversity
Litera has completely revamped our hiring process. You can expect: inclusive job descriptions, certified pre-employment assessments, diverse interview panels, & a shift in assessing our culture fit.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Litera employees can contribute up to $3550 annually for individuals & $7,100 for families to their FSA.
Disability Insurance
Dental Benefits
Our dental plan covers 100% of preventative services, 80% of basic services, and 50% of major services.
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Our plan provides employees with free access confidential assistance to help you and your family meet the challenges that life, work and relationships can bring.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Litera provides employees with a 401(k) matching plan managed by Principal. We match 4% of contributions up to $11,400 maximum on each paycheck with immediate vesting .
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our remote work program includes working remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
During COVID, have provided extreme flexibility with working hours, provided all team members with a cash bonus to purchase items to enhance their “home office"
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks

Additional Perks + Benefits

As a global company, Litera strives to put diversity & inclusion at the forefront and make it a constant topic of conversation. Our employees come from all walks of life and we find it essential to embrace all cultures and backgrounds.

Our core values are the key driving forces behind nearly everything we do! From collaborating with one another to assisting our customers, our values are always front and center of the way we work at Litera.
Our open work setting means each team is accessible and our executives are always approachable. This focus on open communication and transparent leadership contributes to a unique and cooperative work environment.

We are extremely focused on career growth and opportunities for professional development for our employees. Our outstanding recognition program shines a spotlight on employees that go above and beyond by celebrating their hard work and wins.

Our employees are driven, energetic, passionate, and have the ability to make a direct impact within the company. We may be biased, but we believe our people are the best and brightest in the industry, and we’re always looking to expand our team!

An Insider's view of Litera

How does your team reward individual success?

Litera is very generous when it comes to rewards and recognition. Just one example of this is how we recognize top performers in the organization every quarter based on our Core Values. The individuals get to spin a virtual prize wheel where they can win anything from cash, surprise birthday parties, or a new pair of shoes picked out by our CEO!

Nicole

Manager, Recruiting

How do you collaborate with other teams in the company?

Our culture is heavily focused on collaboration and growth, and everyone is approachable, from the CEO right through to the developers. Though I'm in sales, I regularly speak with our customer success, product, and marketing teams.

Abhijat

Vice President, International Sales

How has your career grown since starting at the company?

The best part of working here has been the opportunity to grow and learn. I started when I was 23 and have had many different roles and responsibilities on my journey with the company.

Nick

Product Manager

What is your vision for the company?

At Litera, we know that a great culture emerges from the people you hire. We hire the best and brightest, and take pride in taking care of our employees who in return, take care of us and our clients.

Brittani

Chief People Officer

How do your team's ideas influence the company's direction?

I'm inspired by the talented group of people I work with. One of the many benefits of working with a small company is that everyone has a direct impact on the outcome of our business. There is a sense of pride and ownership.

Kim

Business Analyst

Jobs at Litera
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