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Sr. Manager IT - Delivery

| North Suburbs
Job Summary

Join the team working on the largest initiative in the history of our company, Pharmacy Renewal. This initiative seeks to design and build the largest, most advanced pharmacy infrastructure in the world from the ground up. Empowered to operate as an innovation center, this initiative represents one of Walgreens most important programs at global, national and local levels. US, UK, Poland, Argentina and Italy based teams will be leveraging the most advanced and exciting technologies to build on Walgreens parent company, Walgreens Boots Alliance strategic vision to service the 13,100 plus pharmacy-led, health and wellbeing retails stores



This cutting edge opportunity lets you create and lead the strategic Quality Assurance roadmap to achieve operational business and strategy goals. In this leadership role, you own management, development and deployment of test plans and resources in support of the Pharmacy Renewal strategy. You and your team create the test strategy and manage the development of innovative approaches, processes, products and services that support Retail Renewal. You and your team will ensure that test automation is leveraged to optimize the delivery of efficient quality processes. Drives business results and strategies through the effective management of resources, plans, policies, and processes. 



Utilizes technical and industry experience to formulate technology strategies. Evaluates and adjusts strategies to respond to competition. Ensures customer needs and requirements are represented.

Outcomes managed have a moderate impact on the short - and mid-term goals of the specified area of responsibility. Outcomes managed have a moderate impact on the short - and mid-term goals of the specified.



Job Responsibilities
  • Manages efforts of others in the achievement of the strategic and operational objectives for the specified area of responsibility. Leads the specified area of responsibility to ensure performance standards are conducive to company standards and all goals and objectives are met in a timely and organized fashion.
  • Responsible for executing on functional and business goals for the group. Anticipates process-centric, people-centric, and operations-centric ideas, issues and opportunities to move the business forward.
  • Oversees the development of technical/business approaches and new or enhanced technical tools. Defines and implements consistent key IT key performance indicators in order to enhance the operational focus of the IT department.
  • Shares information cross-functionally to improve workflow processes. Interacts with direct reports and peers in management / customers / vendors to share information and improve cross-departmental processes. Manages problems and issues pro-actively, including timely resolution and the identification of remediation opportunities. Identifies and resolve systemic issues to prevent them from repeating.
  • May develop budget for functional area. Manages budget to plan and is responsible for meeting/delivering against budgetary goals and objectives.
  • Researches and recommends new and emerging technologies and services within set budget that will enhance Company's overall business performance.
  • Makes recommendations for specified area of responsibility regarding the operating plans for specified area of responsibility, then, based on prevailing conditions may realign the daily operations of assigned area.
  • Influences individuals within and outside the IT department. Prepares and presents reports to all levels of leadership and staff.
  • Stays abreast of industry leading best practices and brings them to the attention of the leadership team for innovative application. Develops and leverages partnerships (and relationships) with internal and external stakeholders to meet business needs.
  • Oversees and manages managers, supervisors and individual contributors. Allocates available resources to meet operating objectives. Ensures the ongoing training and development of direct reports. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.



Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.



As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.




#LI-GB1

Basic Qualifications

  • Bachelor's degree and at least 7 years of Information Technology experience OR a High School diploma/GED and at least 10 years of Information Technology experience
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, including the executive level.
  • Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
  • Experience identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience leading cross-functional teams.
  • Experience implementing CM best practices for an agile development environment
  • At least 5 years of experience working in quality assurance, developing test plans and scripts.
  • Experience interacting at the executive level.
  • At least 3 years of experience planning, developing, and managing departmental expense and capital budgets.
  • At least 3 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • 12 Years or more IT experience, 6+ years of management experience.
  • 3+ years of Enterprise or Global product implementation.
  • Strong Technical skills in application development, solution design, product configuration and customization.
  • 3+ years in application development or Implementation experience in Cloud, Java spring, software AG, ESB, Talend, ETL, Kafka, Cassandra, Microsvc development.
  • 3+ years of Agile development experience. Knowing JIRA or Confluence is a plus.
  • Experience and confidence in communication with executives and senior management.
  • 5+ years in managing complex enterprise stakeholders and customer experience.
  • Excellent program management skills in managing outcomes, schedule, budget and multi-location cross functional teams.
  • Bachelor's degree in Software Engineering, Computer Science, Information Systems, Mathematics
  • Master's degree OR MBA
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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • MVCLanguages
    • AngularJSFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • Maria DBDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • Aha!Management
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement

Location

Developed and diverse suburb in N.Chicago. Opening our new Tech Office downtown at the Old Chicago Post Office in January 2020!

An Insider's view of Walgreens

What’s the vibe like in the office?

You can expect to be challenged, every day. You can also expect an extraordinarily diverse environment of collaborative professionals who are putting their talents together to fulfill the vision and mission. There are plenty of opportunities to make an impact, to grow and to learn with the team. The future of Technology is bright at Walgreens!

Carlos

Director, RunOps

What does your typical day look like?

I'm a part of the product management team where I oversee the development of complex products. A typical day for me involves juggling multiple product lines, I could easily find myself working with designers to craft mockups, defining requirements for developers, tracking development processes, or running usability tests to drive product forward.

Katrina

Sr. Business Analyst

What makes someone successful on your team?

I think the most successful individuals are those who possess two key skills 1) the ability to quickly learn and synthesize information and 2) the ability to adapt to constantly changing challenges. Given the extremely complex nature of our industry,

Emmanuel

Sr. UX Designer

How do you empower your team to be more creative?

In Rx Engineering, we are building the largest pharmacy software product suites in the industry. Innovation and quality is our DNA. We nurture through our “COOL” culture to build curiosity in new solution. We are challenged and fascinated with courage every day about this engineering journey which will change our customers’ life.

Ronnie

Director – Solution Engineering & QE

How do your team's ideas influence the company's direction?

We are faced with a host of rapid changes occurring in the healthcare and retail landscapes.. To make the most of these changes, Walgreens is adapting to the fast moving technology world of today and is committed to deploying cutting edge solutions to support our business and customers.

Doug

Senior Product Manager, Pharmacy and Retail Operations

What are Walgreens Perks + Benefits

Walgreens Benefits Overview

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. In addition to company-paid life insurance and voluntary life & personal accident insurance, the benefits below are available to our team members. To learn more visit https://jobs.walgreens.com/benefits.

Culture
Volunteer in local community
Walgreens is proud to be a Corporate Social Responsibility leader, setting the pace on some of the most important issues of our day, and our IT and digital teams are no exception.
Partners with Nonprofits
Money raised through Red Nose Day supports programs that keep children safe, healthy and educated in America and around the world.
Friends outside of work
Eat lunch together
Intracompany committees
To learn more visit https://jobs.walgreens.com/it-culture
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Every day, in a multitude of ways, the foundational principles of integrity, respect and fair dealing embraced by our founder Charles R. Walgreen inspire us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Walgreens employees can contribute up to $500 annually to their FSA.
Disability Insurance
Disability insurance covers 6 weeks at 100% base pay, 6 weeks at 50% base pay. 50% benefit may be supplemented by PTO, frozen sick, or frozen vacation.
Dental Benefits
For dental coverage, you may choose from four plan levels ranging from a basic-only option to those with orthodontia and other major service coverage.
Vision Benefits
There are three levels of benefits for vision coverage ranging from an exam-only discount option to an enhanced PPO with both in and out-of-network benefits.
Health Insurance Benefits
You have access to competitive coverage options through the Benefits Support Center, which is the Walgreens private corporate exchange.
Life Insurance
Benefit-eligible team members are eligible for company-paid term life insurance at a benefit equal to: • 1.5 times annual base salary and $25,000 for all other hourly-paid team members
Wellness Programs
Onsite Gym
Team workouts
Walgreens team fitness initiatives include Sponsored race teams like the JP Morgan Chase Run.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Walgreens provides employees with a 401(k) matching plan called the Walgreen Profit Sharing Plan. After completing one year, we match 4% of contributions $1 for $1.
Employee Stock Purchase Plan
After 90 days of service and an average of 20 hours worked per week, you are eligible to purchase WBA stock at a 10% discount off market value.
Performance Bonus
You are eligible for a corporate bonus subject to approval by the Board of Directors (unless you are covered under another bonus program).
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes work from home. Work remotely 2 days per week and/or work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
The Transportation Benefit Plan allows you to save money by paying for your transportation and parking needs with before-tax dollars and payroll deductions.
Game Room
Our game room includes Ping Pong, Foosball.
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Lunch and learns
Renewal host weekly Lunch and Learns on topics selected by our team.
Promote from within
Customized development tracks

Additional Perks + Benefits

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. To learn more visit https://jobs.walgreens.com/benefits.

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