Sr. Systems Administrator, Zoro at Zoro

| Chicago
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Job Title: Sr Cloud Systems Admin, Zoro

Company Summary:

In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 250+ working out of a 60,000+ square foot building, offering more than 2,000,000 unique products.

Primary Function:

The IT Infrastructure team is responsible for the delivery and support of AWS systems and services, as well as implementing cloud-specific projects for internal IT and business units. The Senior AWS Systems Administrator role is to provide experienced assistance in the design, implementation, deployment, and support of Zoro’s cloud infrastructure. 


This role requires experience working with cloud infrastructure. AWS experience heavily preferred and experience with GCP is a huge plus.

Duties and Responsibilities:

  • Resolve actual or potential problems with IT infrastructure in a timely and proactive manner, in order to deliver continually available production level capabilities necessary to meet business objectives.
  • Monitor access to these systems in order to ensure data security and integrity.
  • Evaluate, install and configure tools and services that assist the team in managing the systems.
  • Contribute to the design, planning and deployment of new AWS products and services.
  • Maintain and update operating systems and system software.
  • Identify opportunities for system & process improvements.
  • Analyze trends in system utilization to predict future growth for capacity planning purposes.
  • 24 x 7 production environment support (via pager).
  • Mentors less experienced system administrators.
  • Consults and may take a lead role in resolving technical incidents and drives technical aspects of relevant Root Cause Analysis (RCA) exercises. Reports timely incident resolution status to management as needed.
  • Reports project status to management. Executes all infrastructure related aspects of a project.
  • Facilitates timely completion of assignments for self and less experienced team members.


  • This position requires a bachelor’s degree in Computer Science or equivalent related experience
  • Experience in Unix/Linux system design and Unix/Linux administration.
  • Experience in Unix/Linux systems operations and project execution.
  • Fault analysis/determination and problem solving skills.
  • Ability to effectively communicate technical concepts and issues to both technical and non-technical audiences.
  • Knowledge of various Unix/Linux scripting languages including expert knowledge in two or more scripting languages.
  • Knowledge of Unix/Linux Operating System fundamentals.
  • Excellent team work, communication and documentation skills.
  • Experience with multiple Unix/Linux distributions, preferably Ubuntu and Red Hat.
  • Knowledge of Unix/Linux-based database administration, especially MySQL and PostgreSQL
  • Ability to use standard Unix/Linux performance tools to analyze system performance
  • An understanding of production environments, including the requirement for high availability and team oriented 24x7 support capabilities.
  • Expertise in all standard Unix/Linux Client/Server network protocols
  • Familiarity with computing infrastructures, including Data Security, Help Desk, Operations, Network Computing, Data Base and Application Development.
  • Ability to be a self-starter and to take initiative in critical situations.
  • Demonstrated ability to complete tasks with minimal supervision.
  • Technical: Expert level. Researches leading edge technology. Designs and supports the implementation of cloud, system, and software solutions including those of a complex nature and broad scope. Recommends technical strategic direction. Conducts performance analysis, and recommends asset upgrades based on capacity and financial forecast. Competent to work on and mentor others in complex system designs. Optimizes performance of business partners through advanced technical design.
  • Non-Technical: Interacts positively with teammates and business partners; mentors teammates; articulates complex design effectively; makes effective presentations to upper levels of IS and

Work Environment:

  • 24 x 7 production environment support (via pager).
  • This person will work within, and may lead, cross-functional teams to provide successful project implementations.
  • The performance of this individual will directly impact the company's ability to do business, specifically, all cloud-computing business applications.
  • This individual will participate in, and may lead, high impact problem resolution scenarios, which involve technicians, software suppliers, service providers and business departments.


  • Responsible for maintaining the critical IT infrastructure capabilities required for business operation. Operations will be seriously affected if basic/advanced maintenance functions are not completed as needed and if fault management is not performed in a timely fashion.
  • Responsible for timely deployment and completion of projects as part of the IT Infrastructure team. Project completion and cycle times would be adversely affected if these projects are not adequately and competently staffed with the appropriate team UNIX/LINUX resources.
  • Support an AWS Unix/Linux operating environment (24x7), ensuring high or continuous availability and performance. Lead projects to upgrade Unix/Linux software and AWS services. Follow department installation guidelines and procedures.
  • Demonstrates advanced knowledge of systems analysis and design discipline through years of experience. Serves as a Subject Matter Expert (SME) for issues related to many complex systems. Transfers knowledge to others. Provides design and deliverables of a variety of projects including those of a complex nature. Recommends advanced strategic direction for projects.
  • Sets direction; manages own, and may oversee other’s assignments and time to complete work. Designs approach. Guides alternatives and actions.

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Read Full Job Description

Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement


One office is located in the West Loop, offering diverse eateries and steps away from nightlife! The other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)


HR Leader

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!


Financial Analyst

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.


Director, Customer Service

How do you collaborate with other teams in the company?

There’s a hunger for Design Thinking and making decisions based on customer feedback here at Zoro. Working on a scrum team as a UX Architect supports this directly but I’ll even get stopped in the hall by co-workers wanting to incorporate customer insights into their own projects. It comes from a culture of succeeding through collaboration.


UX Architect

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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