Support Engineer at Pricefx (Chicago, IL)

| Chicago
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Job Description We are a young and unconventional software company created in 2011 by experienced pricing software and pricing consulting professionals. As the first pureplay, native Cloud and SaaS provider in our industry,Pricefx became and intends to stay the leading SaaS Pricing (Price Optimisation & Management) and CPQ (Configure-Price-Quote) vendor. We are an agile company that brings good ideas to life quickly and is committed to market-driven innovation. Our flexibility means our customers come from diverse industries and sizes with brands like Michelin, Sonoco, Solenis, Dana, Avery Dennison, Robert Bosch, etc. We are a solid and sustainable company which is and will be strongly growing globally for the years ahead. It's a great time to join us and grow with us worldwide.Your mission?Provide professional and timely service and support to customers and colleagues alike so we can help our customers grow their business. Participate and contribute to our family with your skills and personality. And finally, learn and grow in our company. You will be in charge of...
  • Problem-solving on the application layer of our Pricefx products as well as on the platforms (database, java server, integration components), using various debugging tools
  • Testing and verifying technical issues on our test platforms, reproduce faults
  • Analysis of data streams between our integration engines and customer e-Commerce platforms
  • Investigations into various events such as alerts from our Monitoring platforms
  • Internal as well as customer dialogue in writing and over the phone
  • Remote sessions with customer's experts to progress our investigations
  • Designs and develops support systems to monitor application status and the entire platform (processor, memory, disk, log errors)
  • Identifying generic SW bugs, documenting them, and reporting them to our Development team
  • Helping to perform routine tasks on our customer partitions as part of maintenance and upgrade tasks
  • Participating in standby duties during weekends and business holidays
  • Maintaining system documentation
What should you have to succeed?To achieve all this, you need to be patient yet pro-active, gracious yet confident, independent yet cooperative. But mainly eager for challenges because both your soft skills and technical knowledge will be truly tested in Pricefx!
  • Experience of the following is needed:
    • Java/Java EE
    • Groovy knowledge is an advantage
    • DB - experience with one of MySQL, Postgres, Oracle
    • Google Web Toolkit/JavaScript knowledge is an advantage
    • HTML
    • Linux/Unix
    • SaaS support
  • Flexibility
  • Analytical skills
  • Ability and eagerness to learn
  • Excellent communication skills
  • Customer orientation
  • Minimum 3 years of experience
This would make it easier...
  • Pricing knowledge and an IT background
  • CPQ experience
  • SaaS experience
Location
  • Chicago, IL
Other job specifics...
  • Full-time employment
  • After fully completing training, we will expect you to help us with the weekend standby duties. The rotation basis is approx. once a month including other Support Engineers
  • We are looking for people to work on-site after a lift of current restrictions (under normal circumstances, this role is not a remote one, although the home office is possible upon agreement)
What will you love about us?You will be part of a global team and a company culture that is characterized by the free and respected exchange of professional and cultural perspectives. As a rapidly growing organization, you will have opportunities to explore creative ways of delivering continuous value to our clients and charting a career path that reflects the unique skill set and experience you bring to Pricefx. We will give you the option of your own devices by providing a monthly AUD 240-IT allowance (laptop, mobile, and internet). We have built a benefits program to match the strength of our team.By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in GDPR for candidates
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • GroovyLanguages
    • TypeScriptLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Ant DesignLibraries
    • Salesforce LightningLibraries
    • JestLibraries
    • WebpackLibraries
    • SASSLibraries
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GreenplumDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen
    • WebinarsLead Gen
    • LinkedInLead Gen
    • TwitterLead Gen

Location

150 N Riverside Plaza, Chicago, IL 60606

An Insider's view of Pricefx

What are some social events your company does?

We all meet in Prague every January to celebrate Pricefx's Birthday!

Sanna

Marketing Specialist - Events Marketing

What makes someone successful on your team?

We are passionate about what we do, thrive in a fast-moving environment, agile in our skills and enjoy working as a team. 

Emil

People Business Partner

What is your vision for the company?

To become the leading SaaS pricing and CPQ provider.

Marcin

CEO

What’s the vibe like in the office?

Our colleagues are top-notch, customer-oriented, smart, team players. If you ask us what is the best thing about Pricefx we will mostly say the people we work with and the unique culture. Fantastic vibe!
Btw - the view is also sort of spectacular :-).

Daniela

SVP People & Culture

What are Pricefx Perks + Benefits

Pricefx Benefits Overview

Bring your ideas to life while working within a flexible environment. We value collaboration, teamwork, and inspiration. Get breathtaking views of Chicago while you work from the 42nd floor in our spectacular office at 150 N. Riverside Plaza, just a few minutes from Ogilvie and the “L.”

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Pricefx employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Pricefx employees have the ability to purchase short-term and get employer sponsored long-term disability insurance.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Pricefx offers Aetna plans include PPO and HDHP offerings. The HDHP is free to all employees and their dependents with a generous contribution towards the savings each month.
Life Insurance
Pricefx offers a Life Insurance of $50k at no cost to employees.
Pet Insurance
Pricefx employees have the ability to purchase Pet insurance.
Wellness Programs
Onsite Gym
Team workouts
Pricefx team fitness initiatives include Sponsored race teams and 100% paid for Strava Membership to compete against employees globally in running and biking.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Pricefx 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Pricefx 401(k) retirement plan matches 100% of an employee's contribution up to 4% of their annual salary.
Performance Bonus
Pricefx offers applicable employees a generous Performance Bonus or Sales Commission program based on their role within the organization.
Child Care & Parental Leave Benefits
Generous Parental Leave
Pricefx offers 12 weeks of 100% paid maternity leave with the possibility to take an additional 12 weeks. Once an employee returns from maternity leave, extra perks will be provided.
Flexible Work Schedule
Pricefx offers an entirely flexible schedule to its employees outside of core hours (9 a.m - 2 p.m.), pending their manager's discretion.
Remote Work Program
Employees have the ability to work from home full-time or the option to come into the office when they want. Pricefx is set up to be a remote and virtual environment with our Teams and Customers.
Family Medical Leave
Pricefx offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act(FMLA).
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Pricefx Paid Time Off (PTO) policy includes 20 PTO days for all employees annually and 5 days may be carried over. Pricefx also has 14 Paid Public Holidays
Paid Volunteer Time
Pricefx encourages employees to give back with paid volunteer time of up to 16 hours a year.
Paid Holidays
Price f(x) offers all employees 13 observed paid holidays.
Paid Sick Days
Perks & Discounts
Beer on Tap
Price f(x) loves its beer. We have the top row in our fridge dedicated to various beers, and we stock it with local brews monthly.
Casual Dress
Pricefx casual dress code includes jeans, sweats, t-shirts, and flip-flops every day of the week.
Commuter Benefits
Pricefx offers pre-tax commuter benefits for all employees.
Company Outings
Pricefx has various outings throughout the year including a once-year All Hands event in another country with all expenses covered. https://www.youtube.com/watch?v=vQml-eKX85o
Stocked Kitchen
Pricefx has a fully stocked kitchen including snacks, coffee, tea and all of the soda you can handle.
Some Meals Provided
We provide free lunch 2 to 3 times per month.
Happy Hours
Pricefx has happy hours quarterly at local bars or in the office open to all employees to let loose a little and have the opportunity to bond and get to know each other.
Home Office Stipend for Remote Employees
Pricefx is a BYOD (Bring Your Own Device) organization, we’ll give you $240 tax-free each month ($2880 per year) towards your laptop, mobile, and internet.
Professional Development Benefits
Job Training & Conferences
Pricefx offers employees professional development opportunities that include onsite training courses, and the ability to attend job-related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Pricefx allows employes to set aside 32 working hours for learning.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Once a year, Pricefx-ers from around the globe gather in another Country to celebrate. We work (and play) hard throughout the year. So, our All Hands is the perfect time to meet face to face with disjointed voices you've had many meetings with over the phone, plan for the year ahead, but most importantly get to know each other better in a fun and relaxing atmosphere.

We now offer an additional day off during your birthday month and on your anniversary month at years 3, 5, 8, 10. In your anniversary years, we also provide a special token of our Pricefx appreciation.

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