Support Specialist

| Chicago
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Recognized by Inc. Magazine as “Best Place to Work in 2019,” Chowly values innovation, collaboration, and the open sharing of ideas. In our environment, your opinions count and contributions are recognized and rewarded. We understand that culture is paramount; our number-one priority is hiring people with great energy, who will add to and feel at home in our transparent, team-based culture.

Position Description
Do you thrive in a fast-paced, high-growth environment?  As a full-time Customer Service Representative in our Chicago Loop office, you will work directly with restaurant owners by troubleshooting issues via phone and support ticketing system. We are looking for an employee with a  detail oriented, patient, and solution oriented mindset who can thrive in an ever changing environment.

Responsibilities and Duties:

  • Managing inbound inquiries and responding in a timely manner. 

  • Developing and maintaining professional and positive client relations to ensure client satisfaction.

  • Collaborating cross-functionally with internal teams to assess restaurant needs; coordinate with operations, development, sales, and customer success teams.

  • Escalating tickets/calls for further investigation to  management. 

  • Monitoring reactive issues notifications and solving accordingly.

  • Researching and identifying issues (via phone and email) with customers related to product features, technical problems, and product performance.

  • Taking extensive notes in our CRM tool to  streamline communication company-wide.

  • Thrive in an ever changing environment remaining positive, coachable, and organized.

 

Qualifications:

  • Bachelor’s Degree or equivalent work experience 

  • 1 year experience in a Customer Service role preferred (in-person or phone customer support) 

  • Restaurant staff experience preferred

  • Previous experience using Salesforce (or similar CRM) preferred

  • Proficient Mac user preferred

 

Why Chowly Inc? 

  • Unlimited Paid Time Off, holiday leave, and remote work program

  • Employee stock option and 401(k) Plan 

  • Convenient to public transportation with pre-tax commuter benefit 

  • Health and Wellness Program and onsite gym

  • Robust medical, dental, vision, and health insurance

Chowly Inc  is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, age, veteran or military status, or any other category protected under the law. Chowly Inc is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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Location

We're located right in the Loop of Downtown Chicago! Close to the Lake CTA stop and tons of great lunch spots!

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