SVP, Client Strategy and Insights (Remote Optional) at Centro

| Chicago
Sorry, this job was removed at 11:04 a.m. (CST) on Monday, March 29, 2021
Find out who's hiring in Chicago.
See all Operations jobs in Chicago

Centro delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands including Priceline, Sprint, RVA Media Group, and The Basement agency. 

Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place. 

We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. 

Centro is headquartered in Chicago, with beautiful offices also in Toronto, Dallas, Denver, and New York to name a few. Post-COVID, many of us will be returning to one of our offices (by choice, not requirement -- we believe results matter more than where they are produced). This position and all of our employees have the flexibility to work in one of our office locations, completely remote, or a hybrid of the two.

Reporting into the EVP Media Services & Operations, the leader in this role is a seasoned strategic and innovative thinker with a broad understanding of digital and traditional media that can apply emerging trends, with audience data and analytics, to create solutions that solve business problems. The person in this role will lead a Center of Excellence focused on subject matter expertise in the areas of omnichannel strategy, consumer knowledge/understanding, and the translation of brand marketing objectives into media strategies and programs for activation. This individual and their team will play a meaningful role in new business, facilitating the development of the overall strategy to address the client’s recognized and undiscovered objectives, all with an eye towards driving performance. The ideal candidate will be a motivational leader, a strong collaborator, and inspire great work.
The Media Services team is a passionate 250+ person group with one goal, to deliver digital solutions that move the needle for our client’s business while providing Raving Fan service. Through a combination of SMES in the areas of ad operations, analytics, media planning/buying, programmatic, search, social and strategy development, the services team has their pulse at the forefront of what’s happening across the digital landscape. This team develops bespoke solutions designed to help clients maximize their budgets and achieve their KPIs. Working closely with the client development team (sales), a primary focus of the services team is to win, grow, and retain business among a diverse portfolio of clients. The services team is responsible for stewarding $500M+ in paid digital media annually. The team has an exciting and collaborative working dynamic that amplifies Centro’s winning culture. 


  • Strategic Thinking and Innovation

  • Lead the development of the media strategy and program to deliver on the client business objectives and KPIs/translate the brand’s marketing objectives into omnichannel strategies for activation
  • Actively participate in new business opportunities leading the strategic thinking, consumer insight development and overall solution in partnership with the Client Development and Media Service Team
  • Oversee the use of qualitative/quantitative research and syndicated data to highlight the consumer insights and develop the winning idea/areas of innovation
  • Develop and implement a modern and progressive approach to strategy development that includes a repeatable process
  • Evaluate and introduce new approaches to research and insight methods
  • Act as the voice of the consumer delivering knowledge and understanding of where and how to best align the medium and the message to optimize performance
  • Understand the macro trends shaping key verticals across Centro’s client portfolio (CPG, DTC, ecommerce, education, finance, healthcare, QSR and shopper marketing) and how trends impact media strategy and consumer behaviors
  • Collaborate with the Client and Media Services Analysts and Specialists to develop the client strategy, measurement plan, and overall solution for activation
  • Recommend innovative uses of media and identify white space opportunities for clients to increase consumer interaction and engagement
  • Consult with clients on necessary creative assets to best support the recommended strategy
  • Work across a diverse portfolio of existing clients to increase overall client retention and revenue growth through enhanced strategic thinking and better performance results
  • Present strategies in an engaging and exciting way
  • Provide thought leadership and inspire great work

  • Leadership

  • Lead a geo-dispersed team consisting of strategically minded media talent and Centro’s research and insights group
  • Cultivate and maintain strong relationships with direct reports/the team resulting in a highly motivated team possessing an all-in approach to supporting revenue growth
  • Actively partner with the Media Services leadership team to identify and champion opportunities for business expansion and revenue growth
  • Work alongside senior members of the Client Development (sales) and Media Services team to discover, develop, and deliver client-focused solutions that align with Centro’s technology and services offering
  • Instill a supportive and learning rich environment for teams
  • Foster a team dynamic of accountability with a focus on goal achievement
  • Create and retain a highly engaged and effective team
  • Hold managers to high standards, providing strong support for their teams leading by example


  • A minimum of 15 years of relevant experience leading strategic planning, account/connections planning or similar functions that bridge an understanding of marketing, media, and consumer insight. This candidate may come from a variety of functional groups including analytics/research, account planning, brand management advertising and media planning.
  • Experience developing programs across digital and traditional media and familiarity with data-driven campaigns/CRM based campaigns is highly desirable.
  • New business experience in pitching and winning accounts is a must
  • Excellent communication skills both verbal and written
  • Demonstrated ability to manage multiple projects simultaneously
  • Experience with influencing and partnering with senior-level/C suite clients
  • Outstanding teamwork & collaboration skills
  • Highly motivational leader
  • Willingness to actively contribute to and be part of Centro’s culture
  • Ability to travel up to 33%


  • Bachelor’s degree or higher


Don't think you have all the skills required for this role? That's okay, we recognize that experience can be built in many ways. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements.


We take care of our people and believe that Centro’s success depends on the growth and well-being of each one of our team members.

We provide a thoughtful perks and benefits package including competitive 401k/RRSP matching, mental health support, a funded health savings account, paid sabbatical, generous parental leave, a work from home stipend for employees in closed offices, and more. 

We are proud to be an equal opportunity employer are committed to building teams of Centrons that are diverse in thought, perspective, and culture. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, and age. Our employee-led communities enrich our culture of uniqueness, inclusivity, and empowerment. 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • PixelmatorDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Oracle EloquaLead Gen


The Chicago Loop is a great place to work, located in a central area of Chicago accessible to major public transportation, dining and shopping.

An Insider's view of Centro

How would you describe the company’s work-life balance?

Instead of balancing work and life, it’s about blending the two. As a parent, I may need to leave for part of the day or before 5. Everyone here understands and I don’t feel guilty. Even if I’m not sitting at my desk from 9-5, my work and my teams work will still be done on time. Centro is giving me the opportunity to live the best life I can.

Matt Klaers

Manager, Financial Reporting

How do you empower your team to be more creative?

There’s an incredible balance of freedom, drive, and fun that I’ve only experienced at Centro. On an engineering team retreat this summer, the plan was to code from 10 AM – 2 PM on a fun team-based competition and then go outside to enjoy the day. The team would not stop coding until 10 PM! Of course, this was followed by 6 hours of karaoke.


VP, software engineering

What are Centro Perks + Benefits

Centro Benefits Overview

While our people work to change an industry, we reward them with industry-leading perks. It’s not just about the free snacks and onsite yoga (although they help)—it’s about making sure Centrons feel happy, healthy and fulfilled when they come to work.

Volunteer in local community
Centro offers each employee one day per calendar year to use for community work or volunteering opportunities. Local offices regularly organizes group volunteer activities for employees.
Partners with Nonprofits
Centro partners with local non-profit organizations to support various causes and to organize group volunteer events for employees.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
More Jobs at Centro24 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Project Mgmt
Data + Analytics
Data + Analytics
HR + Recruiting
Project Mgmt
Data + Analytics
Data + Analytics