Team Lead, Reimbursement

| Chicago
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Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for a Reimbursement Team Lead that will be responsible for managing the day-to-day operations of Tempus’ Reimbursement Support team. This individual will oversee the existing team and continue building it further. Additionally, this person will be responsible for driving new initiatives to improve operational efficiency and deliver an exceptional customer experience to internal and external customers. The position requires a highly motivated individual with a strong business acumen who is able to work cross-functionally in order to accomplish team goals and objectives. 

Responsibilities:

  • Oversee team responsible for customer support and revenue cycle worklists (e.g. voicemails, inbound email inquiries, patient billing, medical record requests, COB/expired insurance, refund requests)
  • Responsible for the creation and management of team standard operating procedures (SOPs)
  • Develop and manage operational KPI reporting (e.g. staff productivity, AR aging, appeal/prior authorization success rates, customer service TAT)
  • Evaluate staffing needs and participate in hiring, team building and team development activities as needed
  • Oversee appropriate scheduling and time off requests
  • Develop strategy to raise patient and customer satisfaction levels
  • Develop and execute plan to enroll Tempus in state Medicaid programs
  • Lead ad hoc requests and special projects as needed

Qualifications:

  • Lead by example - Willingness to roll up your sleeves and wade into the trenches when needed and share the same sacrifices as the team
  • Experience guiding individuals and groups toward desired outcomes, setting high performance standards and delivering excellent customer service
  • Ability to oversee the development, deployment and direction of complex programs and processes
  • Adaptable to changing procedures, policies and work environment
  • Ability to work well under pressure and maintain a professional and positive demeanor
  • Highly organized and systematic with superb attention to detail
  • Results oriented, highly energetic, dynamic individual with hands-on mentality

Required Education & Experience:

  • 4-year College Degree
  • 3+ years in healthcare operations and/or customer success
  • Proficient in Excel (e.g. pivot tables, vlookups)
  • Experience with common billing and customer support systems (revenue cycle, phone and ticketing systems, email, Microsoft office) and other internal communication tools
  • Track record of exceptional customer service and interpersonal skills
  • Proven initiative and ability to direct team to achieve goals while independently delivering on mission-critical tasks
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AWSLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • tableuAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

600 WEST CHICAGO AVENUE, Chicago, IL 60654

An Insider's view of Tempus

What makes someone successful on your team?

We value creativity in ideation, autonomy in execution, and a healthy tendency to always question the status quo.

Ash

Lead Data Scientist

What are Tempus Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
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