Tech Support Specialist
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events. Experiences Matter- which is why we continue to grow year over year. Working at Vivid Seats provides an opportunity to scale our best in class platform, allowing our fans to sit closer and see more.
At Vivid Seats, you will have the opportunity to work with the flexibility and speed of a startup; while operating at massive, profitable scale. We keep our teams lean, allowing each and every employee direct accountability to creating a positive ticket buying experience. We are relentless and move quickly to release new features and content to our applications. Good ideas are heard and implemented, and hard work rewarded. Being a part of our team means having the ability to drive impact and own the innovation that connects our tens of millions of unique monthly users to the memorable experiences that only live events create.
As the Tech Support Specialist, you will be a support expert for Vivid Seats and our innovative cloud-based platform SkyBox. This is a unique opportunity to work on a tight-knit team with direct involvement in the product development cycle, assisting in testing/QA, and providing demos for users on the marketplace.
You will wake up every day obsessed with improving, promoting, training, and providing solutions for users on the SkyBox platform. You will be the front-line communication for our users recognizing, researching and resolving issues for our users. To be successful, team members will master the art of prioritizing incoming phone calls, emails, chats, and requests from our SkyBox users to ensure the highest level or service and business impact. Our team partners with development, product, and other departments throughout the company, allowing you to expand your business knowledge while also developing your career!
To be successful, you'll need
- Excellent verbal communication, interpersonal, and organizational skills
- High attention to detail and strong organizational skills
- Ability to prioritize and provide support in a timely manner
- Demonstrate accuracy and thoroughness by looking for ways to improve and promote quality within our product
- Experience working in a technical support role or similar field
What We Offer
We are passionate about creating memorable experiences for our fans… and the best in class experience for our employees. Vivid Seats offers competitive compensation levels, individual and team-based bonus opportunities, generous benefits package and Flex PTO policy plus a variety of workplace perks. The most exciting one: We offer our employees $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.