Technical Support Specialist - Tier 2

What You’ll Do:

  • Liaise with internal and external contacts to ensure that change orders are well communicated, well thought out, and efficiently executed to completion with minimal service disruptions
  • Perform high level and in-depth network monitoring; troubleshoot and diagnose network, hardware, and ISP issues
  • Analyze and identify larger global/system wide issues and present, or escalate, these to Tier 3 agents for additional input and resolution
  • Create detailed documentation regarding technical issues, collecting information from multiple sources and analyzing potential problems


Who You Are:

  • An impeccable customer service provider with excellent communication skills and a high attention to detail
  • Technically-savvy with a solid understanding of WAN/LAN configuration
  • A planner with excellent time management and organizational skills


What You’ll Need:

  • Associate's or Bachelor’s degree in Information Technology or related experience
  • 1+ years of experience providing technical support and / or customer service
  • Fluency in written and spoken English; fluency in other languages is a plus
  • Flexibility to work a variable schedule, including some evening and weekend shifts
  • Passion for technology with the desire to learn and advance in a technical environment
  • An analytical mind and the ability to investigate, understand, and explain technical concepts to technical and non-technical individuals
  • Ideally, Networking / Cisco (CCENT, CCNA, CCNP, Network+) certifications


What You’ll Enjoy:

  • Competitive base salary with bonus potential
  • Convenient West Loop location, close to the CTA, Metra, Divvy, and major freeways
  • Opportunities for advancement and professional development
  • Medical, Dental, and Vision coverage; 401k plan; voluntary Life and Disability coverage
  • PTO that accrues with tenure + 8 paid holidays each year
  • Divvy Bike discount and CTA/RTA transit benefit programs


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • D3JSLibraries
    • jQueryLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases


Convenient West Loop location, close to the CTA, Metra, Divvy, and major freeways.
820 West Jackson Street, Chicago, IL 60607

What are Cloud5 Communications Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees and subsidized Divvy bike membership.
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