Training Manager

| Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Training Manager - Customer Success:

Chowbus is a fast growing, well-funded food startup headquartered here in Chicago on a mission to help diners to discover new and exquisite dishes, and to give traditional mom and pop restaurants a fighting chance to succeed without compromising who they truly are. By building a superb app and world-class operations, our goal is to be the one stop shop for everything related to food.


At Chowbus, a Training Manager plays a critical role in ensuring that our workforce is prepared for and supported in doing great work on behalf of our customers, restaurant partners, and drivers. The role involves creating training programs and materials, training with new hires to set them up for success, and implementing improvements to our training processes based on quantitative and observational feedback. A successful candidate for this role will be empathetic to the customer experience and have a strong understanding of the fundamentals of adult learning methods.


Responsibilities include: 

  • Creating training programs and materials for customer care and other operational teams.
  • Train and develop team members to be successful in their roles. 
  • Reading and writing documentation in both English and Chinese.
  • Collaborate with Operations Managers to ensure smooth lines of communication between the operation and training pipeline.
  • Identify opportunities for improvement in training and development and rapidly implement them.
  • Using quantitative feedback to analyze opportunities for workforce development and/or process improvements.

We are excited if you... 

  • Are fluent in both English and Chinese.
  • Have at least 2+ years of experience managing teams or leading training initiatives in an operational setting.
  • Have a 4 year degree; a Master’s degree in business, psychology, or education-related fields would be a plus. 
  • Have experience designing and creating clear presentations and/or instructional tools.
  • Are proficient in extracting insights from operational and observational metrics.
  • Have a customer-first mindset and prioritize their experience in making business decisions.
  • Can influence peers and senior management through clear thinking and communication.
  • Learn by quickly testing out new hypotheses. 
  • Have experience in achieving consistent results in an environment with team members in distributed locations. 

Chowbus is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

Location

55 E Jackson Blvd. Suite 450, Chicago, IL 60605

An Insider's view of Chowbus

What's something quirky about your company?

Everything here truly revolves around authentic food. For lunch, employees make subsidized orders through our own platform that are delivered directly to the office. Coworkers might bring in interesting snacks they've found, or samples of new items from our grocery service or desserts for birthdays! There is no shortage of ways to try new cuisines!

Thomas

Sr. Software Engineer

What does your typical day look like?

No day is the same at Chowbus! My days are typically spent working with teams to analyze and diagnose different areas of the business and implementing solutions to improve it. I typically start my days around 8:30am and finish my work when I feel good about the progress I have made.

Matt Jones

Head of Central Operations

How does the company support your career growth?

There are many opportunities to advance and make change within the company. Leadership does a great job of developing employees' skills and providing feedback towards our goals, setting people up for growth and future success. You truly can play a large role in helping to shape the future of this company, while growing yourself.

Michael Gross

Operations Analyst

How do your team's ideas influence the company's direction?

We don’t say no to any idea, we truly evaluate any employee’s idea. Our strategy is not from the top down, it's from the bottom up, the teams that work with our customers everyday have the most knowledge of what our customers want and that is where the innovation and best ideas come from. We love jamming and creating new ideas with each other!

Linxin Wen

CEO

What's the biggest problem your team is solving?

Chowbus has been growing super fast, I joined the company when it was a “small” start-up, now we’ve expanded to more than 20+ cities, it’s inspiring while challenging. For our team, we are trying our best to make sure marketing gives adequate supports to each region, and make efforts to make more people aware of this amazing delivery app.

Cindy Yang

Marketing Manager

What are Chowbus Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 70% of out of pocket expenses.
Retirement & Stock Options Benefits
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote from within
Continuing Education stipend
More Jobs at Chowbus38 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago
Marketing
new
Chicago
Marketing
new
Chicago
Marketing
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Marketing
new
Chicago
Marketing
new
Chicago
Finance
new
Chicago
Design + UX
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Chowbus's full profileSee more Chowbus jobs