Training Specialist
Description
How you’ll make an impact:
As we continue to grow our Client Training, Education & Engagement team, we are looking for an experienced Training Specialist. In this role, you will use your skills and knowledge in curriculum development, adult learning principles, and software training to create, maintain, and deliver certification training.
- Establish, manage, and enhance the client documentation and StrataJazz® certification training programs strategy.
- Design, maintain, and deliver instructor-led training for assigned solutions and audiences.
- Contribute to development and maintenance of eLearning scripts and lessons for assigned certification programs.
- Learn and integrate all adult learning principles and training delivery best practices into classroom training, which includes:
- Use a variety of questioning techniques to engage learners (Review, Active, Leading, Expert, etc.)
- Use tone, body language, facial expressions, and pace effectively
- Set context for class using relevant healthcare examples, class and lesson hooks, and scenario-based learning
- Incorporate your own personality and ways to have fun to increase class engagement and build rapport with learners
- Demonstrate confidence in the system and delivery of training
- Set clear expectations and boundaries for class
- Use effective strategies to engage challenging learners
- Maintain a keen understanding of training trends and best practices and structure programs around these best practices
- Learn and incorporate instructional design best practices into curriculum development including (but not limited to):
- Curriculum Matrix
- Lesson Plans with pre-planned questions, hooks, a-ha moments, and diagrams
- Trainee guide and PowerPoints adhere to style guidelines
- Coordinate activities of assigned projects or phases of a given project.
- Partner with Product Management team to develop client training materials to support new functionality and features, focused on best practice approach and client needs.
- Administer and maintain client-facing portion of learning management system.
- Respond to ad-hoc requests for client facing training deliverable development.
- Cross-train and provide backup instructor coverage for related solution training classes.
- Build and maintain partnerships across teams in order to increase the success and advocacy of the client training team.
- Other duties as assigned.
What we’re looking for:
- Bachelor’s degree or equivalent years of software training experience.
- Familiarity with adult education techniques and principles.
- Familiarity with instructional design concepts.
- Experience working with a Learning Management System (LMS) preferred.
- 1-2 years’ experience in corporate training or adult education/learning or related field.
- Ability to successfully manage multiple projects while maintaining high customer satisfaction with training programs.
- Ability to hold yourself accountable to deadlines.
- Ability to develop and deliver curriculum that adheres to style guidelines, adult learning techniques, and scenario-based learning.
- Ability to build strong partnerships with other teams.
Thinking about applying?
Research shows that women and underrepresented groups tend to apply to jobs only when they check every box on a job posting. If you’re currently reading this and hesitating to click “Apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.
Here @ Strata…
Who we are:
We are committed to our mission to help heal healthcare. Our culture is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community.
We believe that each of our team member’s unique perspectives and experiences is what drives innovation and positive change. Our individual differences are what make us a more forward-thinking organization. We foster a culture of inclusion, equity and belonging, regardless of race, religion, disability, sex, sexual orientation, gender identity or national origin.
Our values:
Here at Strata, we are guided by a set of principles called the StrataWay. These values keep us honest and ensure that we are always representing ourselves and our organization as best we can. They are at the core of who we are and how we support one another.
- Serve: We partner with our customers to provide quality solutions that will make their lives easier. We extend service to our community to drive purposeful change.
- Rock: Our work makes a meaningful impact, no matter what role we play on the team. We are open and receptive to new ways of doing things, always innovating, and never becoming complacent.
- Grow: We are life-long learners and embrace change that will help us grow professionally and personally. We embrace a culture of feedback and acknowledge that progress is more important than perfection.
- Pro: We show up every day as the best version of ourselves. We treat others as we would want to be treated (and then some). We commit to getting better every day in everything that we do, upholding the highest level of integrity even in the face of challenges.
Our Impact:
Strata Decision Technology provides an innovative set of software and service solutions to help healthcare providers better analyze, plan and perform in support of caring for their community and reducing the cost of care. Our customer base includes over 2,000 hospitals and over 400 healthcare delivery systems. Founded in 1996, our mission is to Help Heal Healthcare™. For more information, please go to www.stratadecision.com.