Anywhere | Remote

As an Implementation Specialist, you will be responsible for guiding customers through Unific software setup, tool training, and initial campaign planning. Our customers vary in size, knowledge and experience, so we are looking for motivated team members who have strong communication skills, a passion for helping people, an interest in problem-solving, and the flexibility to help with a variety of projects.

In this role, you’ll get to:

• Serve as the main point of contact for a number of Unific customers to ensure a successful onboarding process to the Unific Ecommerce Growth Platform

• Engage customers through regular strategic calls to drive product adoption

• Ensure all customers complete the required technical setup efficiently and in a timely manner

• Train and educate customers on how to effectively utilize Unific tools

• Begin to strategize and launch growth-oriented campaigns with your customers

• Improve and scale the Unific software setup process

We are looking for people who:

• Can manage simultaneous software implementations for multiple clients

• Can deliver product training sessions via phone and web conference software

• Can research, troubleshoot and solve complex software issues

• Can effectively project manage and create organized plans that ensure customer success post-onboarding

We’re looking for people who have:

• A track record of high achievement

• Excellent written and verbal communication skills

• A strong technical aptitude to help our users succeed

• A passion for coaching and teaching

• Initiative to find the resources needed to be successful in this role

• An ability to work collaboratively to solve problems

• The ability and desire to work in a fast-paced, challenging environment with peers who challenge you to be better

• The desire to meet and exceed measurable performance goals

• Are naturally curious and passionate

• A "one-speed" energy with a highly self-driven sense of motivation

• Previous experience delivering software implementations or training (but not required)

• Previous experience with Ecommerce or Marketing Automation tools a plus (but not required)

Working at Unific

Unific is a rapidly growing, investor-backed company with employees across the US, India and the Philippines. With an abundance of high-quality opportunities for growth, we are building a top-notch team of passionate people that want to put our customers first, execute well, move fast and have fun. We care about building and delivering solutions that create value for our customers. We believe in being honest and transparent in all facets of the business, including communications between team members and with our customers. We hold all of our team members to high standards and expectations, but also provide all of the tools and support to make every team member successful.

About Unific

Unific is at the forefront of global ecommerce innovation. We are the only Integration Platform as a Service (iPaaS) and Customer Data Platform (CDP) built for Ecommerce merchants of all sizes. Our suite of Ecommerce Marketing Solutions and Services are designed to help merchants turn data into insights, insights into action, and action into growth — all in an intuitive, scalable way that provides an ever-deepening understanding of their business and customers. Our customers include small, fast-growing startups, notable mid-market brands and large, public companies. In addition, Unific is the first HubSpot partner to be recognized top-tiered for both development (HubSpot Connect) and agency (Diamond).