Vendor Account Manager - Groupon Goods

| Chicago

 

If you are ready to test your abilities, grow your skill set and support small businesses on a massive scale in a supporting and nurturing environment, you should read on!

 

At Groupon, we spend our days developing tools that help small businesses thrive in their local communities. We’re a technology company building products that positively impact the lives of the 49.1MM people and Groupon merchants that use them every single day. With thousands of employees across 15 countries, we operate at a global scale but still maintain a culture that inspires innovation, rewards risk-taking, and celebrates successes.

 

We are looking for someone to fill the Groupon Goods Vendor Operations Manager role. Your role will be at the front-line of delivering best-in-class services to our base of vendor partners. Some people might also call this role an Account Manager. At its core, you are responsible for providing amazing service to our vendor partners, assisting them with their Groupon Goods feature, providing support and guidance in shipping logistics, and fostering strong, long-term relationships. You will sped the majority of your time interacting and juggling needs across multiple departments and functions.

 

Given the continued growth in the Goods business, the role requires the ability to pivot quickly between a constantly changing canvas of details and needs. You will be asked to be committed in you prioritization and collaboration across various teams to drive sales and improve our bottom line.

 

Responsibilities include, but are not limited to:

  • Support a portfolio of 500+/- vendors to ensure success against Groupon’s key performance indicators.
  • Execute on daily reports to ensure the on-time shipment and delivery of customer packages.
  • Under the leadership of the Senior Account Manager you will run monthly vendor review meeting with the broader operations team to improve quality of overall portfolio and mitigate below-target performance.
  • Consulting vendors on Groupon's shipping portal and driving compliance with confirmed shipments.
  • Drive vendor loyalty & retention through exceptional service levels
  • Liaise with multiple department in driving cross-functional and cross-organizational changes
  • Build deep partnerships with other leaders in the logistics organization, from shipping and transportation to warehousing operations.
  • Execute post-sale vendor communications, conflict resolution, and compliance on vendor deliverables
  • Manage communication with vendors through each step of the relationship, from feature prep to day-of-feature and post-feature
  • Ensure all vendor partner issues are resolved in a timely manner

 

Requirements

  • 2 or more years of relevant experience in a similar role
  • Bachelor’s degree
  • Demonstrated understanding of the pace and other characteristics of a startup environment.
  • Deeply detail-oriented
  • Plans and carries out responsibilities with minimal direction
  • MS Office, specifically Word and Excel and Google Doc proficiency
  • Salesforce or other CRM experience preferred

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.
600 W. Chicago Ave Suite 400, Chicago, IL 60654

Insider's spotlight

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

Perks of working here

401(K) Matching
401(K)
Casual Dress
Commuter Benefits
Dental
Game Room
Health Benefits
Generous Parental Leave
Recreational Clubs
Unlimited PTO
Vision
Volunteering Opportunities
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