Our Story: Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.

The Opportunity: The Vice President, Worldwide Renewals is responsible for driving successful outcomes for our global customer base resulting in monumental adoption, customer satisfaction, advocacy and retention results. This includes providing forward looking vision and operational direction to deliver a scalable, memorable customer experience, as well as managing a renewal operation in a dynamic, high-growth environment. This role will require you to play on all levels from engaging with the executive team on high-level strategy, interacting and working closely with your peers to ensure renewal success, to rolling up your sleeves and working in the trenches with your team to engage customers, negotiate contracts and analyze data insights. If influencing transformational change is not only feasible but exciting to you, this is a great opportunity to consider.

During FY22, this leader will also have responsibility for the Litera channel and partnership organization.

A Day in the Life:

• Influence and lead a delightful customer experience directly and indirectly
• Lead department, one-on-one and skip level meetings
• Leverage data insights to manage progress, performance and organizational priorities
• Craft predictable dialog, document plays and optimize processes to support the team and their efforts to engage multiple business personas
• Monitor business performance though Net Promoter Score, revenue retention and other key metrics
• Engage with cross-functional leadership and executives on high-level business initiatives
• Influence direction and transformational change to sustain rapid growth
• Mentor and grow a high performing team of trusted advisors and client advocates

Role Progression:

Within 1 month, you will: 

• Become trained on Litera’s core values and become familiar with our portfolio and solutions
• Meet all of your direct reports and review goals, initiatives and specific objectives for each of them individually and the organization as a whole
• Meet with all key stakeholders across the business including peer leaders in the revenue and customer success organizations
• Learn all existing practices, processes and business tools used including Salesforce, Tableau and all other tools required across your organization
• Understand key metrics and reporting, especially Annual Recurring Revenue, renewal rates and churn
• Participate in cross functional leadership meetings where required
  

Within 3 months, you will:

• Learn how to position value delivered from our solutions, and teach to others with the intent of being able to lead discussions with clients
• Work with peers across the Revenue and Finance organizations to set monthly, quarterly and annual renewals targets by establishing aggressive goals and holding the team responsible and accountable
• Understand how to influence NPS, Net Retention and other influencing metrics
• Problem solve and initiate breakthrough solutions for continual hardening and improvement in renewal processes and procedures including the integration of new M&A to the renewals function and reporting
• Identify areas and processes for improvement and drive resolutions and changes to positively impact renewals performance
• Use metrics and analytics to continually assess renewals performance to fully understand emerging trends and spot any issues and implement course corrections as required
• Redefine client-touch process and renewals operations to optimize the customer experience
• Forecast, mitigate risk and plan for reoccurring revenue success
• Manage difficult C-Level negotiations
• Meet with renewals customers over the phone, video conference and/or face-to-face
• Jointly with the Client Success team, create an inspiring post-sale customer experience where the outcome is a market-leading renewal rate
• Establish and maintain strong relationships with executive leadership across the company
• Prepare appropriate board-level reporting

Within 6 months, you will:

• Disrupt business as usual processes and culture to drive desired outcomes while enabling increased efficiencies
• Influence direction and transformational change to sustain rapid growth
• Grow a high performing team of empowered managers and individual contributors and trusted advisors
• Define and implement a path to achieve strategic outcomes
• Be involved appropriate M&A initiatives
• Participate in a bi-annual performance review process with your team
• Get involved in social media and networking events to elevate business profile
• Present at company-wide events
  

About You:

• An inspirational, independent leader who creates a vibrant, inclusive culture that inspires people to do their best work
• You not only get things done and routinely set, meet and report out on metric-based goals, but have ability to lead a team to do the same
• Works well with data and can spot insight from data to drive quick recommendations/decisions with great attention to detail
• You have exceptional financial acumen and can easily navigate a company and group P&L for optimal value
• Has led the transformation of a renewals team to become an integrated function of revenue helping identify upsell/cross sell and focus on customer value
• Can thrive in a dynamic, fast paced and sometime ambiguous environment and can personally get your hands dirty to get things done
• Technology savvy and have helped teams automate and streamline operations across fuctions
• High EQ and ability to lead with positive influence
• Thrive on open transparency, communication and collaboration internally and externally

What Sets Us Apart?

• Have regular contact with our senior management team
• Work with a team that has a proven track record of year-over-year growth
• You will be challenged and encouraged to broaden your skills
• Access to personal development courses and tools in our internal learning management system
• Great health benefits, PTO and holiday policies & more!