Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

divvyDOSE is rebuilding the pharmacy experience for consumers with complex care needs from the ground up. Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence. 

We’re now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your life’s best work.

We are seeking multiple experienced professionals to lead in our operation organization for a fast-growing, national pharmacy committed to improving customer medication outcomes through the utilization of adherence packaging and world-class data management. The areas of focus are in Onboarding of New Customers. New Customer Onboarding: Responsibilities would include oversight of the people, processes and outcomes within the front-end operations of all new divvyDOSE customers. 

The VP of Customer Onboarding will manage various teams to ensure the most expedient way of onboarding a customer and establishing initial customer service standards. Emphasis will be on speed to first and accuracy of first delivery in a way that is obsession to a first in class customer experience. This role will involve heavy collaboration with many areas of the organization including our Growth, Clinical, Product and Analytics teams.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree
• 8 years of operations leadership experience, including deep experience within, and leading, an exceptional customer onboarding experience
• Experience in scaling an operation, training and maintaining quality in an organization across many locations
• Experience leading a large (data) operations team in a fast-paced, data-driven, healthcare start-up 
• Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and localmasking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Preferred Qualifications:

• Advanced degree 
• Experience in healthcare Industry
• Experience building client relationships
• Proficient in leveraging technology to find efficient solutions 
• Experience working with a subscription-based business model
• Ability to effectively engage, influence and motivate a team through positive example, development and communication
• Ability to delegate responsibility and work to others and coach them to develop their capabilities, provide feedback, share information, manage performance, set goals, motivate team and address performance problems and inspire the team to live and deliver a customer obsessed service to our customers
• A proven ability to identify operational challenges and/or opportunities by analyzing available data to develop and execute plans to improve customer experience and drive operational performance
• A leader who manages with persistence and is driven by big challenges and has the ability to drive strategies to scale operations quickly
• Obsessively passionate about changing healthcare through best in class customer service with superior attention to detail while multi-tasking and problem solving with laser focus on our mission
• Proven superior communication skills, both with teams and upper management

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you’ll fill far more than prescriptions. As a member of one of our pharmacy teams, you’re empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drugfree workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: VP, Customer Onboarding, Vice President, Operations, Healthcare, Chicago, IL, Illinois