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VP of Customer Success

| Chicago
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ProHabits is a River North based HR tech startup that believes in helping people discover their best-self at work. We do this by designing and delivering micro-actions to high performing teams. Workplaces are crazy busy. Organizations understand talent development is key. Workshops, speakers, LMSs, & L&D initiatives introduce knowledge, however what happens the day after?

We translate organizational culture, values, desired behaviors, and best practices into micro-actions. We created an intelligent and rewarding delivery system (email and text) that is based in motivational behavior design.

We launched our technology in October 2017 with successful pilots at JetBlue, UL and EY.  Now, we are preparing to scale in 2019. We are seeking to hire a VP of customer success as we anticipate entering a high growth period at the end of Q1.

 

Responsibilities:

VP of Customer Success will be responsible for assisting ProHabits and our clients in developing, communicating, executing, and sustaining strategic initiatives.

In addition, they will be accountable for the client relationships directly and indirectly. It’s a dual role that includes leading our internal resources to support our external partners. Primarily it requires being ultimately accountable to the relationships with the clients and their leaders. The role also involves ensuring that all internal tribe members understand the details of the strategic plan and how their work connects to our collective goals.

Client or partners’ goals vary case-by-case, but are mostly geared toward supporting the growth of their organization by using micro-actions to develop high performing teams.

In summary, the responsibilities include:

  • Maintain relationships with clients’ executive leaders.

  • Evaluate impact and continue to understand value created for the clients (must be comfortable with interpreting metrics and other data in order to tell a story about the value being created for the client).

  • Look for growth opportunities within clients and radiate our product within other departments/divisions/initiatives within the organization.

  • Ensuring that ProHabits tribe members understand the details of the strategic plan and how their work connects to our collective goals.

Desired Skills & Experience

  • Driven by purpose

  • Minimum 5 years of experience in account management, or organizational development (coaching/workshops)

  • Eagerness to travel (20%)

  • Deep understanding of and ability to develop strong customer relationships

  • Experience in developing and implementing strategic account plans

  • Exceptional organizational and communication skills both verbal and written

  • Excellent presentation skills

  • Technical expertise and ability to acquire knowledge of new products/industries

  • Demonstrate effective selling strategies and techniques

  • A passion for customer success and organizational effectiveness

 

Special preference will be given to applicants with education and experience in organizational effectiveness, talent development, culture consulting, and/or IO psychology. Additional preference will be given for applicants who would be willing and able to provide limited support services when necessary (e.g., delivering workshops, one-on-one coaching sessions, and/or consulting driven by the data we create).

 


 


 

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