VP of Operations at HealthJoy

| Chicago
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Why our work matters

The healthcare industry is notoriously difficult to navigate. One third of the over $3 trillion spent on healthcare annually results from this complexity, and more than half of Americans don’t get care because of the price tag. Our mission is to simplify the healthcare experience in a way that provides access to better care at a lower cost.

Since 2014, HealthJoy has been committed to revolutionizing the way people access healthcare. Through an easy to use app that brings together healthcare information and on-demand help, we enable people to be more informed and confident when making decisions about their healthcare. It’s no small feat, but our work makes a significant difference in people’s lives.

Our team has compassion and energy for the problems we are solving. We hold ourselves accountable and deliver on ambitious, meaningful goals. Putting egos aside, we commit to doing what it takes to bring positive changes to our users. Everyone plays a role.

Together we are building the future of healthcare. Join us!


Your role in our mission

The VP of Operations is an influential senior leader responsible for creating, enhancing and operationalizing efforts that support the day -to- day needs of our clients as well as strategic growth of the business.

You will be diving deep into the hardest, most complex challenges of the healthcare experience and at the same time lead our operations efforts through its current phase of hyper growth. You will work collaboratively across teams to strategize and execute a best in class operating model through implementation and ongoing customer success.


What you’ll accomplish

  • You will lead our client-facing operations teams (Implementation & Customer Success) through the next stage of HealthJoy’s growth; creating operational efficiencies, seamless transitions across teams and a unified team to support our clients
  • Establish operating practices to address scalability while developing better hand-offs between internal teams (Product, Engineering, Member Services and Sales)
  • Advocate on behalf of the needs of the team with engineering, product, sales and senior leadership
  • Use data and analytics to develop a deep understanding of current and future business needs and act upon operational priorities
  • Partner with senior leadership to create and cascade OKR’s; promoting actionable lift towards company growth
  • Identify improvement areas and plans and implements systems to boost company effectiveness
  • Form a deep understanding of the client life cycle; enhance the experience at every stage 

What you’ll need

  • 10+ years of experience in SaaS operations (Customer Success and/or Implementation) and a proven track record refining complex processes that deliver exceptional results to our end users and clients
  • 5+ years in leadership role
  • In-depth knowledge of Enterprise SaaS delivery
  • Exceptional communication skills and proven ability to build relationships of empathy, trust, and respect with other team members, stakeholders, customers, and partners
  • Grit. There isn’t a playbook for this position. We need someone who can come in, learn the lay of the land, and create a plan - and then constantly reassess and evolve as our rapidly growing business does, too
  • Strong preference for candidates with a mix of start-up and/or growth-stage experience
  • Ability to be persistent, diligent and unwavering in pursuit of goals
  • Proven ability to form strong and collaborative relationships that can be leveraged to drive success

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • microservicesLanguages
    • ErlangLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWS Frameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • GainsightCMS
    • SalesforceCRM
    • InsightSquaredCRM
    • MailChimpEmail
    • SendGridEmail
    • customer.ioEmail
    • PardotLead Gen
    • ZapierLead Gen

Location

Our "neighborhood" is where our team is! We've been working remote since March and will continue to operate as a remote team until September 2021.

An Insider's view of HealthJoy

What’s the vibe like in the office?

We care deeply about our company's mission. The healthcare industry is complex, and most people won’t dive deep enough to get the most value from their benefits. HealthJoy is here to solve that and change an antiquated industry and we're all playing a role in bringing that into reality. It's exciting and motivating.

Chhay

Director of Technology

How do you collaborate with other teams in the company?

I am constantly challenged and supported by the team and that makes me better at what I do, giving our clients the best of our collective work.

Una

Implementation Manager

How has your career grown since starting at the company?

I came to HealthJoy to lead recruitment for our tech organization. As a DEI champion, I've been able to launch programs for our entire company which have become an important part of our cultural foundation.

Amanda

People Operations

What is your vision for the company?

Our vision is to be America’s best healthcare and benefits guidance platform. We want to build an app where people can come anytime to understand, treat and save on their healthcare and benefits. We want to make the whole experience as simple as possible.

Doug

President and Co-Founder

What projects are you most excited about?

Building a product that has direct impact in people’s life is something that I always wanted to do. HealthJoy has the perfect platform to accomplish that. I am also excited that the leadership team is committed to invest in great people and technology. Those are key enablers to achieve our mission.

Jaime

Software Engineer

What are HealthJoy Perks + Benefits

HealthJoy Benefits Overview

HealthJoy offers a robust package of employee perks and benefits including healthcare benefits, flexible PTO plan, 401k, parental leave, a work from home stipend, telemedicine, Employee Assistance Programs and a generous HSA contribution match.

We also stay connected while working remotely through virtual wellness activities & happy hours, volunteer events in our local communities, lunch and learns, ‘friendship time’ pairings and ‘high five’ Friday’s.

The best benefit of all? We use our own product. As an employee, you can rely on HealthJoy to feel confident about your own healthcare decisions and get the most out of your unique benefits plan.

Culture
Volunteer in local community
Our 2020 events have looked a little different than previous years being virtual. However, we still find ways to support the communities and causes that matter most to our employees.
Partners with Nonprofits
Intracompany committees
Our team is passionate about diversity & inclusion, building a positive company culture, physical & mental wellness and more. Team members are empowered to take ownership and drive change.
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Hiring Practices that Promote Diversity
In addition to being an Equal Opportunity Employer, we welcome applicants who represent a diverse set of interests and life experiences.
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Fitness Subsidies
Home Office Stipend for Remote Employees
HealthJoy offers employees a $250 work from home stipend to help team members create a comfortable and productive environment wherever they are.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
HealthJoy employees lead lunch & learn sessions to help team members learn more about the departments across the company and occasionally throw in fun sessions from our in-house Improv performer.
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
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