VP of Operations

| Chicago

Why our work matters

The healthcare industry is notoriously difficult to navigate. One third of the over $3 trillion spent on healthcare annually results from this complexity, and more than half of Americans don’t get care because of the price tag. Our mission is to simplify the healthcare experience in a way that provides access to better care at a lower cost.

Since 2014, HealthJoy has been committed to revolutionizing the way people access healthcare. Through an easy to use app that brings together healthcare information and on-demand help, we enable people to be more informed and confident when making decisions about their healthcare. It’s no small feat, but our work makes a significant difference in people’s lives.

Our team has compassion and energy for the problems we are solving. We hold ourselves accountable and deliver on ambitious, meaningful goals. Putting egos aside, we commit to doing what it takes to bring positive changes to our users. Everyone plays a role.

Together we are building the future of healthcare. Join us!


Your role in our mission

The VP of Operations is an influential senior leader responsible for creating, enhancing and operationalizing efforts that support the day -to- day needs of our clients as well as strategic growth of the business.

You will be diving deep into the hardest, most complex challenges of the healthcare experience and at the same time lead our operations efforts through its current phase of hyper growth. You will work collaboratively across teams to strategize and execute a best in class operating model through implementation and ongoing customer success.


What you’ll accomplish

  • You will lead our client-facing operations teams (Implementation & Customer Success) through the next stage of HealthJoy’s growth; creating operational efficiencies, seamless transitions across teams and a unified team to support our clients
  • Establish operating practices to address scalability while developing better hand-offs between internal teams (Product, Engineering, Member Services and Sales)
  • Advocate on behalf of the needs of the team with engineering, product, sales and senior leadership
  • Use data and analytics to develop a deep understanding of current and future business needs and act upon operational priorities
  • Partner with senior leadership to create and cascade OKR’s; promoting actionable lift towards company growth
  • Identify improvement areas and plans and implements systems to boost company effectiveness
  • Form a deep understanding of the client life cycle; enhance the experience at every stage 

What you’ll need

  • 10+ years of experience in SaaS operations (Customer Success and/or Implementation) and a proven track record refining complex processes that deliver exceptional results to our end users and clients
  • 5+ years in leadership role
  • In-depth knowledge of Enterprise SaaS delivery
  • Exceptional communication skills and proven ability to build relationships of empathy, trust, and respect with other team members, stakeholders, customers, and partners
  • Grit. There isn’t a playbook for this position. We need someone who can come in, learn the lay of the land, and create a plan - and then constantly reassess and evolve as our rapidly growing business does, too
  • Strong preference for candidates with a mix of start-up and/or growth-stage experience
  • Ability to be persistent, diligent and unwavering in pursuit of goals
  • Proven ability to form strong and collaborative relationships that can be leveraged to drive success

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • microservicesLanguages
    • ErlangLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWS Frameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • GainsightCMS
    • SalesforceCRM
    • InsightSquaredCRM
    • MailChimpEmail
    • SendGridEmail
    • customer.ioEmail
    • PardotLead Gen
    • ZapierLead Gen

Location

We're in River North, a fashionable neighborhood that has plenty of shops, restaurants (inexpensive to gourmet) and bars. Subway access within steps.

An Insider's view of HealthJoy

What’s the vibe like in the office?

I look forward to coming to work every day. Everyone here is focused and eager to help each other grow which is so fulfilling. Our team has ambitious goals but we are very motivated to make an impact. We also make time to get to know each other through social events, quarterly volunteering and simply making time to sit down to eat lunch together.

Katherine

Sales Development Representative

What's the biggest problem your team is solving?

Our customers don’t have to navigate through the jungle of healthcare benefits alone. Every single day we are helping members make more confident and informed decisions while saving money. The impact is very real.

Angelique

Member Services Team Lead

How does the company support your career growth?

I've been in organizations of all sizes and what drew me into the start-up world was the opportunity to expedite my career development by taking on responsibilities for which larger organizations would have built out teams. Not to mention, collaborating with individuals in the organization that are similarly driven to succeed.

Nirav

Controller

What is your vision for the company?

Our vision is to be America’s best healthcare and benefits guidance platform. We want to build an app where people can come anytime to understand, treat and save on their healthcare and benefits. We want to make the whole experience as simple as possible.

Doug

President and Co-Founder

What projects are you most excited about?

Bringing artificial intelligence to employee benefits is changing the game. The potential use cases for robust and efficient AI algorithms are enormous and can have a dramatic impact on how people get care. We have a three-year roadmap that's planned, some very exciting stuff.

Justin

CEO and Founder

What are HealthJoy Perks + Benefits

HealthJoy Benefits Overview

At HealthJoy, we take care of our people so they can take care of others. We offer a wide range of competitive benefits in areas including health, finance, convenience, time-off, and relocation. We work hard to foster a diverse, supportive and welcoming workplace in a casual environment. We also like to have fun!

Culture
Volunteer in local community
We participate in quarterly volunteer event from mentoring students to preparing food at a community center. What will we do next? Our employees choose the causes that matter the most to them.
Eat lunch together
Intracompany committees
Our team is passionate about diversity & inclusion, building a positive company culture, physical & mental wellness and more. Team members are empowered to take ownership and drive change.
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
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