West Region Field Service Technician

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.


Department Overview
The FSO (Field Service Organization) is responsible for supporting the upgrade, implementation and maintenance of highly technical Communications Systems at customer locations throughout the West Region (T6/T7/T8). Job tasks include but are not limited to: System Upgrades, Juniper Upgrades, Firewall's, Deployment, Optimization, and repair of Infrastructure, Public Safety Loggers, Subscribers, Microwave, Computers, Servers and Network Equipment. Our Department works closely with Customers, System Managers, Engineers, Sales Team, Project Managers, System Technologists and Service Partners to accomplish the assigned tasks. This posting covers the West Region (T6/T7/T8).
Job Description

Duties will include (but not limited too):

  • Travel to customer systems/perform remote work as needed
  • Perform SUA/Juniper upgrades with the UO team.
  • Work on Firewalls, routers, switches and complex customer systems.
  • Perform Preventative Maintenance routines to ensure proper System Operation with focus on trend analysis and documentation of results
  • Develop solutions to difficult technical problems encountered as part of System Maintenance, Upgrades or Support issues
  • Identify and solve customer problems quickly during stressful situations
  • Stay familiar with the latest technologies and troubleshooting techniques
  • Team with the UO, Engineering, Project Management, and Sales personnel to develop creative solutions to exceed customer expectations
  • Demonstrate high level Systems expertise and have a minimum of 6 years of related experience with the following:
    • Various network backhaul technologies (T1, PTP, VPN, MPLS, MW, etc)
    • Computer IP Networks and Configuration
    • Juniper/Fortinet/CSMS
    • MSI Astro and Console systems and how they operate
    • Have excellent skills in the use of various ccommunications Test Equipment including but not limited to:
      • Communication System Analyzers
      • LMR
      • Ethernet Link Test Sets
      • T1 Test Sets
      • TIMS (Transmission Impairment Measurement Set)
      • Digital RF Power Meter

Specific Knowledge/Skills:

  • The ideal Candidate will have excellent communication skills allowing them to build strong relationships with Customers and their Vendors, Service Partners, and other Departments within Motorola
  • The ideal Candidate will be self-motivated and self-managed to perform the required duties at a distance from direct supervision.
  • Experience, good understanding, and working knowledge in IP networking, network design methodologies & troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS) highly desirable
  • Certifications through CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA or similar, highly desirable
  • Previous knowledge and experience working with some or all of Juniper, Aviat, Cisco, Nokia/Alcatel, Xtreme, Ceragon, highly desirable
  • The ideal Candidate will have a strong background in Networking, be capable of performing maintenance of Server Hardware/OS and Software Infrastructure and troubleshooting to resolve System/Application related issues

Additional Information:

  • This position covers the West Region (T6/T7/T8) and can be based out of TX/OK/CO/NM/AZ/NV/CA/WA/OR. It will require strong people skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola UO, sales, engineering, project management, customer service teams, and other 3rd party vendors.
  • Must have a current, valid Driver’s License and no traffic violations
  • Must be able to obtain background clearance as required by Government Customers
  • Network certifications (Security +/ CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA or similar, highly desirable

Basic Requirements
  • BA in Engineering/IT related fields +, Associates and 2+ years or 4+ years experience as a Technician, Field/System, IT, Networking, RF, LMR or Electronics.

Vaccine Requirement

Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.

If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.


Travel Requirements
50-75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • AWS (Amazon Web Services)Languages
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    • MarketoLead Gen
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Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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