P2P Support Senior Analyst

Job Description:
We are hiring awesome humans, and we hope that includes you!
Are you looking for more than just a job? At Chewy, you'll find yourself on a career path with other awesome humans, like yourself. You'll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the opportunity to grow, earn competitive pay, and be happy while you, do it. Sounds simple, but we love it.
Your Opportunity:
Chewy is expanding its indirect procurement capabilities with a dedicated P2P Support Senior Analyst role to oversee supplier enablement and system support across the Procure-to-Pay (P2P) lifecycle. Reporting to the Indirect Procurement Lead within Accounting Operations, this role is critical to ensuring that Coupa is fully optimized for operational efficiency and a seamless supplier experience. You will drive continuous improvements in enablement processes that directly impact Chewy's indirect procurement success. Success in this role will require a strong commitment to Chewy's Operating Principles-putting the customer first, delivering results, earning trust, operating at depth, and accelerating time as you work to streamline procurement systems and elevate the supplier and stakeholder experience.
What You'll Do:

• Serve as the escalation point for the Indirect Procurement Support Desk, managing supplier enablement and Coupa system support inquiries
• Manage Coupa Supplier Portal setup and XML/cXML integration testing
• Coordinate and implement hosted and punchout catalog setups in Coupa
• Review configuration requests and evaluate Coupa feature enhancement releases to determine applicability and impact on the current system
• Monitor supplier Coupa system usage and report insights to the P2P Manager III
• Collaborate with Procurement, IT, and Finance teams to enhance Coupa capabilities
• Provide guidance to support desk team members, ensuring timely resolution of escalations from vendors and end users
• Identify and resolve operational bottlenecks proactively
• Manage multiple concurrent projects related to supplier enablement, and support operations

What You'll Need:

• 3-5+ years of experience in procurement operations, supplier enablement, or system support
• Bachelor's degree in a relevant field (e.g., Business Administration, Supply Chain, Finance, Information Systems), or equivalent experience in a related role. MBA or certifications (e.g., P2P, PMP) preferred.
• Strong strategic leadership skills
• Proven ability to optimize procurement processes, especially within Coupa
• Experience managing hosted and punchout catalog setups and updates
• Familiarity with XML/cXML integrations and supplier onboarding workflows
• Experience in evaluating enhancement releases and testing system functionality to support those enhancements
• Strong communication and stakeholder management skills
• Ability to monitor performance metrics and translate insights into operational improvements
• Working knowledge of Oracle and other procurement-related technologies
• Experience managing escalations and coordinating across cross-functional teams

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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