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Coordinate onboarding and operational delivery for LATAM partner-supported enterprise customers. Align Navan Launch, Global CSMs, partners, and Product/Engineering to ensure account health, streamline communications, refine partner implementation playbooks, and drive scalable regional expansion while delivering consistent, efficient customer outcomes.
The Partners Customer Success Manager (CSM) for LATAM is the primary execution and coordination layer ensuring successful onboarding, operational delivery, and long-term success for customers within our regional partner ecosystem. You will serve as the critical bridge across Navan’s Global Launch and CSM teams, external Partner Account Managers, and Product/Engineering to align delivery plans and advocate for regional requirements. By navigating complex interactions with partner technical teams and customer stakeholders in Travel, Finance, and HR, you ensure partner-led engagements are consistent, efficient, and drive maximum value realization.
What You’ll Do
- Coordinate the end-to-end onboarding journey for LATAM partner-supported customers, aligning Navan Launch Managers and partner implementation teams on scope, ownership, and risk mitigation.
- Partner with Global Enterprise CSMs to monitor account health, lead operational check-ins, and ensure partner delivery execution aligns with long-term customer success plans.
- Serve as the primary Navan operational point of contact for LATAM partners, streamlining communication flows and providing structured feedback to Partnership Managers to optimize performance.
- Act as the "voice of the region" by consolidating feedback on LATAM-specific workflows and compliance needs to influence Navan’s Product and Engineering roadmaps.
- Refine partner-led implementation playbooks and standardized processes to increase operational efficiency and ensure a friction-free customer experience globally.
- Further Navan’s growth by bridging the gap between internal teams and regional partners, enabling scalable expansion in LATAM while maintaining the world-class delivery standards that drive global retention.
What We’re Looking For
- 5+ years of experience in Enterprise Customer Success, Implementation, or Partner Delivery roles
- Experience in the corporate travel industry is a must
- Excellent communication skills in English, Spanish and Portuguese
- Experience working in multi-party environments involving external partners or vendors
- Strong project management skills with the ability to manage complex onboarding cycles
- Proven ability to navigate executive stakeholders and cross-functional teams
- Strong analytical and structured problem-solving capabilities
- Comfortable working across time zones in a global organization
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