Payment Specialist ll

Payment Specialist II

Full time; Non-Exempt; 37.5 hours/week; Overtime as required.

Location; Lake Zurich, IL, US

Department: Cash

Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description: 

Responsible for processing all types of cashier transactions. Reports to Supervisor.

Essential Functions and Duties:

•    Oversees Payment Processing or Payoffs using internal servicing software.

•    Review and sort payments or payoffs received by overnight and regular mail.

•    Communicate with other departments to process rejected payments and payoffs.

•    Monitor daily reports, faxes, email, and other information received to ensure timely application of all payments or payoffs.

•    Identify and verify checks, batches, payoffs, and payments.

•    Research and reconcile outstanding items and balance discrepancies.

•    Assist with Branch Payment Interface, wires, transmittals, reports, and account research.

•    Scanning, filing, faxing, and answering phones.

•    Complete daily JIRA Tasks.

•    May assist Team Lead and Management in the training of new or seasoned employees.

•    Comply with the Code of Conduct and regulatory training requirements.

•    Successfully complete annual regulatory compliance training.

•    Additional duties as assigned.

Required Qualifications: 

•    High School Diploma or equivalent.

•    3+ years of cash handling or accounting experience in a high-volume setting.

•    Superior data entry, basic math, and cash balancing skills.

•    Solid PC skills: Proficient with Microsoft applications. 

•    Strong analytical and problem-solving skills and attention to detail and accuracy.

•    Ability to handle complex, multiple tasks simultaneously with a sense of urgency in a fast-paced environment.

•    Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences.

•    Detail-oriented and able to follow complex instructions accurately.

Preferred/Other Qualifications:

•    Experience with MSP processing software.

•    Experience in mortgage servicing.

•    Bank Teller experience.

Benefits: 

•    Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.

•    Employer paid Life Insurance, Short Term Disability, and Long-Term Disability. 

•    401 (K) Plan with company match

•    Paid Vacation, Sick, Personal and Holidays

Physical Demands and Work Environment:

The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. 

The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.

The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. 

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.