Payments- U.S. Virtual Solutions Product Manager- Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the U.S. Virtual Solutions Product Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Define and execute end‑to‑end product strategy and vision for U.S. Virtual Solutions, which is anchored to customer value, revenue, and profitability goals

• Lead discovery and market research; synthesize insights into the roadmap and investment theses

• Develop and prioritize the Regional product backlog to deliver the strategic roadmap and value proposition

• Establish a measurement framework and KPIs; track costs, adoption, risk posture, reliability, and outcomes

• Identify, validate, and scale high‑value use cases with cross‑functional partners (Sales, Client Service, Onboarding, Operations, Technology, Legal, Controls)

• Review product financials and performance trends; partner with Finance to diagnose drivers and course‑correct

• Analyze product, client, and operational data to surface insights and inform prioritization and trade‑offs

• Lead end‑to‑end issue triage and resolution for client and operational matters; capture learnings and implement preventive actions

• Track and report incoming inquiries; build reporting that illuminates U.S. market performance and stakeholder needs

• Communicate priorities, progress, and impact via clear, concise, executive‑ready materials and presentations

• Close stakeholder knowledge gaps through training, documentation, and ongoing knowledge sharing for U.S. Virtual Solutions. Close stakeholder knowledge gaps through training, documentation, and ongoing knowledge sharing for U.S. Virtual Solutions

Required qualifications, capabilities, and skills  

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Demonstrated intellectual curiosity with strong analytical and problem‑solving skills; comfort mining and interpreting data

• Ability to partner effectively across Sales, Operations, Client Service, Onboarding, Technology, and Control functions to drive results

• Persistence in determining root cause and engaging stakeholders to drive resolution

• Proven ability to organize projects, advance product use cases, and drive to closure

• Strong communication and influence skills; clear, executive‑ready written and verbal communication

Preferred qualifications, capabilities, and skills 

• Demonstrated prior experience working in a highly matrixed, complex organization

• Experience with payments, treasury services, or account/virtual account products

• Familiarity with product financials, management reporting, executive presentations, performance reporting