Payroll Supervisor - Americas

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. 

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. 

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! 

Sinch is looking for a Payroll Supervisor to oversee the Americas! The Payroll Supervisor will be responsible for managing and supervising for the US and Canada. This role involves ensuring accurate and timely processing of payroll, compliance with local regulations, and delivering exceptional service to our employees and stakeholders.

Payroll Administration:

• Supervise and manage end-to-end payroll processing for employees across North America.
• Ensure accurate and timely payroll delivery in compliance with local, state, provincial and federal regulations.
• Oversee payroll data management, including employee information, compensation changes, and deductions.
• This position will also process and audit multi-state payroll and ensure all accompanying tasks are accurately completed in a timely manner to include:

• Prepares pay by verifying time records/data, calculating and producing checks or electronic disbursements, processing commissions, bonuses and various other supplemental payments and deductions
• Timely review and processing of employee changes such as New Hires, Address/Location change, Pay Changes and Terminations as related to payroll.
• Sets up, processes and fulfills wage withholding order requirements
• Processes incoming questions and requests regarding payroll information from internal and external sources.
• Preparation of monthly, quarterly and year end activities and reporting information.
• Tax maintenance including research and resolution of tax notices, audit & balancing of taxes and maintenance of tax setup and tax accounts.
• Maintains and updates GL account table setup in the payroll system as directed/requested by the Accounting Department and creates GL file.

Compliance and Regulations:

• Stay updated with payroll regulations and tax laws in all relevant jurisdictions.
• Partner with HR, Finance, legal and other key internal stakeholders to understand & protect the business and our employees.
• Ensure compliance with legal requirements, including wage and hour laws, tax regulations, and other payroll-related legislation.
• Validate and reconcile necessary payroll-related filings, taxes, reports, and documentation in coordination with internal and external payroll vendors
• Lead system upgrades & updates and communicate to applicable parties as needed.
• Manage internal and external audits.

Team Management:

• Lead and mentor a team of payroll specialists, analysts and administrators.
• Provide guidance, training, and support to payroll team members to enhance performance and efficiency.
• Conduct performance evaluations and manage team development.
• Act as liaison between team members and Head of Payroll for escalations, communications & team needs.

Process Improvement:

• Identify opportunities for process improvements and implement best practices to enhance payroll accuracy and efficiency.
• Develop and maintain payroll procedures and policies.
• Collaborate with key internal stakeholders to support harmonized payroll systems and processes.

Employee Support:

• Address employee inquiries related to payroll, benefits, and deductions.
• Resolve payroll discrepancies and issues in a timely and professional manner.
• Ensure effective communication with employees regarding payroll-related matters.

Reporting and Analysis:

• Prepare and analyze payroll reports and metrics to support decision-making and financial planning.
• Conduct audits and reconciliations to ensure payroll accuracy.
• Provide regular updates and reports to senior management on payroll performance and compliance.

• Degree and/or professional certifications in Accounting, Finance or Administration or approved equivalent combination of education and experience.
• Certified Payroll Professional (CPP) designation, preferred
• Minimum of 10 years of payroll experience, with at least 3 years in a supervisory role.
• Historical experience in processing Year End activities.
• Extensive knowledge of multi-state and provincial payroll regulations and tax laws in the US and Canada.
• Ability to process multi-state payroll with a high level of accuracy and integrity
• Proficiency in payroll software and systems (e.g., ADP, UKG, Oracle). UKGPro experience strongly preferred.
• Proficient with MS Office Suite products, specifically Microsoft Excel, including pivot tables and v-lookup formulas
• Strong analytical and problem-solving skills with capabilities in process improvements, systems implementations, policy revisions.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced and dynamic environment supporting payroll functions across multiple legal entities in a global capacity.

• Must be located in either Eastern Standard Time (EST) or Central Standard Time (CST)

• Preference will be given to candidates located in the Plymouth, MN or Chicago, IL and able to go into the office 2-3 times a week.

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.  

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: . No matter who you are, we hope you find an exciting path forward - hopefully with us! 

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.  

• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.  

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.  

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.  

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.  

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.  

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. 

The annual starting salary for this position is between $93,417 -$116,771 . Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 03/28/2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.