People Operations Specialist - Leaves and Retirement

JOB DESCRIPTION
Make a Meaningful Impact from Day One
Every employee's journey includes moments that truly matter - times when thoughtful guidance and genuine care can make all the difference. If you're someone who finds purpose in supporting others through life's important transitions, this role offers a unique opportunity to do just that. Join a team that champions compassion, clarity and connections, and help shape an employee's experience that people remember for all the right reasons. Together, we'll make sure our employees feel seen, supported, and valued when it matters most.
In this highly impactful position, you'll guide employees and People Leaders through some of the most meaningful moments in the employee lifecycle - including leaves of absence and the transition to retirement. You'll serve as a trusted advisor, providing thoughtful, personalized support that helps employees feel cared for, informed and confident during these important milestones.
As a key member of our Milestones & Events team, you'll manage complex, sensitive situations with empathy and precision. You'll collaborate closely with internal partners and external vendors to ensure we deliver a seamless, complaint, and exceptional experience from start to finish.
We're looking for someone who is proactive, resourceful, and comfortable navigating ambiguity. If you're a strong relationship builder with a knack for coordinated problem-solving - and you're energized by helping others - this is a role where you can truly make a difference.
#LI-Hybrid
#LI - MB1
RESPONSIBILITIES

• Administer a full range of leave programs - including FMLA, state and local leave requirements, USERRA, and short-term disability - ensuring accuracy compliance, and a supportive employee experience.
• Service as the primary point of contact for employees and People Leaders, offering clear guidance, compassionate support, and subject-matter expertise throughout the leave or retirement process.
• Provide end-to-end case management through the ServiceNow platform using a strong consultative approach to help employees understand their options and next steps.
• Collaborate closely with internal and external partners to coordinate handoffs, share timely updates, resolve escalations, and maintain regulatory and policy compliance.
• Identify and champion process improvements, recommending automation and streamlined workflows that reduce manual work and enhance the overall employee experience.
• Manage complex, sensitive cases across all levels of the organization, partnering with Legal and Field HR to mitigate risk and ensure ethical, compliant decision making.
• Maintain accurate, up-to-date employee data in Oracle HR, ensuring strong data integrity and alignment across systems.
• Oversee shared mailbox operations, responding promptly to inquiries, escalating issues as appropriate, and organizing communications to support consistent governance and documentation practices.
• Schedule and facilitate one-on-one consultation meetings, addressing individual questions and helping employees and leaders fully understand their options.
• Analyze survey and feedback data to identify trends, elevate opportunities for improvement, and contribute to continuous evolution of the employee experience.

QUALIFICATIONS

• Bachelor's degree in Business, Human Resources or related field - or an equivalent combination of education and experience in a related employee-facing role.
• At least two years of experience in Human Resources, ideally in a role involving employee support or case management
• Experience with benefits or leave administration is strongly preferred, including working knowledge of FMLA, ADA, USERRA, ERISA.
• Proven ability to deliver exceptional customer service, particularly in sensitive or complex situations.
• Experience working in a matrixed environment, with the ability to build relationships and communicate effectively across all levels of the organization.
• Demonstrated success managing a high volume of cases while maintaining accuracy, empathy, and strong service standards.
• Strong critical thinking- problem-solving, and attention-to-detail skills, with the ability to navigate ambiguity.
• Proficiency in Excel, including pivot tables, VLOOKUPS, and creating charts/graphs.

This is a hybrid position based out of our Northbrook or Chicago location.
What we offer:

• Total Rewards: We understand compensation is an important factor as you consider the next step in your career . The estimated salary range for this position is $64,000 to $75,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 10% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

Learn More:
Curious? To learn more about us and the work we do, visit UL.com
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
Advancing our mission of working for a safer world starts with our people. We have over 15,000 team members around the world, each making a valuable and essential contribution to creating a safer future. Whether it's hiring top talent, empowering our people to learn new skills or providing critical hands-on support, we are always finding new ways to deliver a better employee experience. We're looking for people to share their ideas and help us create a diverse, engaged culture that's united by a passion for safety and sustainability. Join our team, shape our culture and support our global community of experts.