As a Platform Expert at Motion, you'll provide customer support and troubleshooting, translate client feedback into product ideas, and maintain internal technical knowledge bases, ensuring effective communication between clients and the engineering team.
About Motion 💡
About the Platform Expert role 🔍
What you'd be doing 🛠️
Our ideal fit brings ✨
What you'll love about Motion 💜
Motion is building the command center for creative strategists: an AI-native platform that bridges the gap between performance marketers and creative teams, so they can uncover what’s working, what’s not, and ship more winning ads across platforms like YouTube, LinkedIn, Meta, and TikTok.
We’re at the forefront of AI as the foundation of Motion. Motion now automatically analyzes and organizes creative at scale, surfaces competitor trends, and is rolling out a persistent creative strategy agent that retains context, runs workflows, and integrates with the tools teams already use.
Today, Motion is trusted by some of the world’s top e-commerce and direct-to-consumer brands and agencies (including Vuori, True Classic, The Farmer’s Dog, and HexClad) and has analyzed over $14B in media spend. When leading brands want to understand their creative performance, they turn to us.
Our founders have built successful companies before, but what we’re most proud of is who chose to build again with them. 10% of our team worked with our founders at their previous company and followed them to Motion. That kind of loyalty doesn’t happen by accident — it’s built on trust, strong culture, and a shared belief in what we’re creating.
The people building Motion are deeply embedded in where AI and our industry is heading, and obsessed with closing the gap between what's possible and what's actually shipping in product.
We're a 70+ person team, backed by a $30M Series B, with consecutive record revenue quarters and real momentum. If you want to work on a hard problem, with people who've done it before, and a product that customers genuinely love - we'd love to connect!
▶️ Brief overview of the Motion product from our Co-Founder & CEO, Reza Khadjavi.
As a Platform Expert at Motion, you'll be at the forefront of our customer engagement. You will make sure our customers can find the info they need when they need it and have a friendly face to reach out to when things come up. We want our Platform Experts to feel like a friendly & helpful teammate vs. a ticket taker.
Whether interacting with curious prospects or established clients, this role is the face of Motion in Slack and our in-app chat.
You’ll also be the key connector between our engineering and customer success teams ensuring issues are resolved and client feedback is heard.
🧰 Our tech stack: Intercom, Retool, Linear for submitting tickets, Slack, and Claude for troubleshooting issues.
🕥 Note: Motion is a fully remote company but for this role, we’re looking to hire someone based in either Canada or the United States who can work 8:00am - 4:00pm ET.
- Helping our clients resolve issues or questions through slack, in-app chat, and email, proactively troubleshooting client issues and working with our developers to implement solutions.
- Note: Customer communication is ~80% Intercom/~20% Slack. Of those customer inquiries:
- Fin AI independently resolves ~50%
- Our customer support team handles ~40% directly
- The remaining ~10% represents Fin AI → customer support escalations
- Note: Customer communication is ~80% Intercom/~20% Slack. Of those customer inquiries:
- Operating as the source of truth for internal technical questions (you'd know the platform’s capabilities and the best workarounds better than anyone else!).
- Advocating for clients by translating recurring themes and feedback into actionable product ideas.
- Effectively communicating deeper bugs with our engineering team and providing prompt updates to clients throughout the resolution process.
- Owning our knowledge base: based on your conversations, you'd build helpful, easy-to-follow guides to answer commonly asked questions. Our customers are some of the sharpest in the DTC space and love to find info on their own!
- A resourceful, self-starter mindset paired with endless curiosity and an excitement for learning (and teaching!).
- 3+ years of customer-facing technical support experience, with the motivation, passion, and hunger to keep growing in the role.
- A sharp eye for noticing the little things and a habit of asking the right questions, especially when finding workarounds to roadblocks.
- A positive, infectious energy and a genuine love of helping people.
- Comfort using AI tools as part of their daily workflow.
- The ability to thrive in a fast-paced environment with evolving requirements and priorities.
- Bonus: An understanding of the importance of creative in the paid media landscape.
What you'll love about Motion 💜
- Competitive compensation package: We offer competitive compensation, including equity for all employees, health benefits from day one, a monthly health & lifestyle stipend to support your well-being, 20 days of PTO, and a $1,500 work-from-home stipend.
- Growth that speaks for itself: Motion has strong product-market fit, 2.5x YoY growth, second-time founders with deep industry knowledge, and $30M in Series B funding to fuel our momentum.
- Training & development: We have comprehensive onboarding to prepare you to be an expert in our industry and will build an individualized learning plan once you’re fully ramped.
- Expertise & autonomy: You’ll learn to become a marketing expert and have the autonomy to make decisions and influence our output.
- A culture of collaboration & transparency: We value chatting through opinions over top-down decisions, maintain transparency across the organization into decision-making processes, and ensure your voice will be heard if you have any feedback.
- Remote-first with hybrid flexibility: We're a remote-first company with team members spanning Canada, the U.S., and beyond, but also have office spaces in 4 main hubs (Toronto, Montreal, Vancouver, and Porto) for optional hybrid work.
- Team connection: To stay connected in a virtual workspace, we get together at least once yearly for a company-wide offsite (this year, we spent a week by the lake in Muskoka, Canada!)
- Virtual: Day-to-day, we use Roam, an AI-powered virtual office platform that fosters spontaneous collaboration, drop into meetings or quick chats, and interact with colleagues for a simulated, "live" digital headquarters.
- In-person: Outside of the option to go to one of our offices, our team gets together for a team offsite once/year, and we have a company retreat every summer.
We closed out 2024 with a $30M Series B raise and strong signals from our customers. In 2025, we built the foundational capabilities our customers rely on, setting the stage for what's to come. In 2026, we’re building forward from that foundation, taking what we learned to market in a deeply AI-native way. The direction is clearer, the stakes are higher, and there’s a lot left to build.
Motion uses artificial intelligence (AI) to support administrative and efficiency-focused aspects of our recruitment process. All interviews and hiring decisions are made by (human) members of the Motion team.
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