Phizenix Logo

Phizenix

PnP Pipeline On-call Support Engineer

Posted 10 Days Ago
Remote
Hiring Remotely in USA
Mid level
Remote
Hiring Remotely in USA
Mid level
Monitor PnP pipelines, perform proactive health checks, triage failures (infrastructure, UTF/Analyzer, mature pipeline logic), perform simple fixes, escalate complex issues to pipeline owners with logs/context, and collaborate with cross-functional teams to ensure correct trace tagging and measurement alignment.
The summary above was generated by AI

Role Summary

Your primary mission is to ensure the consistent health and stability of our PnP (Power and Performance) pipelines. You will serve as the first line of defense, monitoring pipelines and performing initial triaging to reduce manual overhead for our engineering teams. This role is critical to maintaining the velocity of our post-silicon PnP work as we scale.


Core Responsibilities

  • Pipeline Monitoring: Conduct regular, proactive health checks on functional and PnP-enabled flows. Ensure data integrity by verifying that test results are populating correctly on the RLS PnP dashboard.
  • Initial Triage: Investigate pipeline failures and categorize them to streamline resolution:
    • Infrastructure/Deployment Issues: CI pools, hargow issues, or platform environments (e.g., Artemis/Coleman HW/FW mismatches).
    • UTF / PnP Analyzer Issues: Troubleshoot problems within the Unified Test Framework (UTF) or artifact deployment.
    • Mature Pipeline Issues: Address issues specific to pipeline logic for stable flows that are no longer under active development.
  • Resolution & Escalation:
    • Perform bug fixes for straightforward issues (e.g., patching deployment or execution changes).
    • For infrastructure issues, post to the appropriate internal channels for escalation and follow-up.
    • Escalate complex or systemic issues to pipeline owners by providing necessary logs and context.
    • Collaborate with pipeline owners and XFN (Cross-Functional) DRIs to ensure proper placement of PnP trace tags and alignment of measurement windows.

Qualifications & Technical Requirements

  • Core Requirements:
    • Proven experience in monitoring alerts and dashboards.
    • Strong troubleshooting skills with the ability to identify patterns in failure logs and suggest improvements.
    • Ability to differentiate between infrastructure, firmware, and analyzer-specific errors.
  • Preferred Qualifications:
    • Familiarity with jest-e2e and the Unified Test Framework (UTF).
    • Experience working within internal infrastructure (e.g., buck, sandcastle, phabricator, internal AI tooling).
    • Ability to read and interpret CI pipeline logs effectively.
    • Ability to leverage AI tooling effectively (claude code, Metamate, etc.)

Similar Jobs

29 Minutes Ago
In-Office or Remote
United States
250K-380K Annually
Senior level
250K-380K Annually
Senior level
Aerospace • Artificial Intelligence • Machine Learning • Robotics • Software
Lead and scale multidisciplinary engineering for the Group 3 V-BAT UAS: define technical strategy and architecture, drive execution across flight software, autonomy, avionics, propulsion and payloads, enforce engineering governance and compliance, hire and mentor leaders, and engage executives, customers, and partners to deliver and sustain deployed aircraft.
Top Skills: Automated TestingAutonomyAvionicsCi/CdConfiguration ManagementDevOpsFlight Controls (Gnc)Flight SciencesFlight SoftwareGround Control SystemsPayload IntegrationPropulsion
45 Minutes Ago
Remote or Hybrid
140K-160K Annually
Senior level
140K-160K Annually
Senior level
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Lead IT compliance and SOX program activities: design and monitor IT controls, perform risk assessments, coordinate internal/external audits, manage control evidence and remediation, and drive continuous monitoring and policy management. Act as liaison between Business Systems, IT owners, and audit partners to optimize control effectiveness and automation.
Top Skills: Access ManagementAgileCompliance ApplicationsGdprInternal AuditIt GovernanceScrumSegregation Of DutiesSoxWaterfall
45 Minutes Ago
Remote or Hybrid
116K-145K Annually
Senior level
116K-145K Annually
Senior level
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Lead post-sales relationships for strategic enterprise customers, ensuring successful deployment, adoption, and value realization of Dynatrace products. Mentor and coach other CSEs, advocate for customers with support and product teams, prepare business reviews, document best practices, and resolve complex technical issues across customer infrastructures.
Top Skills: AjaxAndroid WebkitAnsibleApacheAWSAzureBmcChefCloud FoundryCSSDynatraceGCPHTMLIisiOSJava ServletsJavaScriptJbossJenkinsKubernetesOpenshiftOpenstackPHPPuppetReactSAPServicenowWeblogicWebsphere

What you need to know about the Chicago Tech Scene

With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.

Key Facts About Chicago Tech

  • Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
  • Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
  • Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
  • Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account