1 in 4 people in the US have a treatable mental health condition, but most providers don't accept insurance, making therapy too expensive for most people. Headway’s mission is to fix this by building a new mental healthcare system everyone can access. We started by solving the biggest barrier to care: insurance. The admin work - credentialing, claims, payment reconciliation - is a nightmare. We've automated that.
But we're going further. Over 70,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.
We're a Series D company with $325M+ in funding (a16z, Accel, GV, etc.), looking for exceptional people to help us achieve this mission. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.
About The Role
At Headway, we're building the future of behavioral health quality and safety. We're hiring a Principal for Clinical Quality to spearhead our clinical quality monitoring initiatives and lead our Ongoing Professional Practice Evaluation Program for our network of NPs and MDs/DOs. You'll work cross-functionally with Operations, Compliance, Product, Engineering, and other teams to build robust clinical quality frameworks and optimize chart review workflows. This is an exceptional opportunity to reimagine how behavioral health quality is defined and measured at a rapidly scaling, mission-driven company.
You will:
- Lead Headway's clinical quality strategy, developing protocols and processes that uphold safety, efficiency, and effectiveness standards for the practice.
- Build and scale our Professional Practice Evaluation programs, directly improving clinical outcomes across our provider network of NPs and MDs/DOs
- Conduct routine chart reviews and monitoring, providing feedback to clinicians and creating remediation plans for documentation concerns
- Collaborate with Operations team to develop automated quality monitoring systems
- Supervise clinical teams and peer reviewers, building clinical oversight capabilities as we scale
- Partner with cross-functional teams to optimize workflows and create scalable feedback systems for providers
You will love this role if:
- You are a licensed Psychiatric Mental-Health Nurse Practitioner (PMHNP) with 6+ years of post-graduate experience in both clinical practice and fast-paced business environments
- You have extensive experience completing quality chart reviews and audits for healthcare organizations, with a track record of training others on clinical documentation standards
- You are a thought leader passionate about reimagining behavioral health quality, ideally with experience across traditional healthcare organizations, public health systems, and/or healthcare startups
- You thrive as a collaborator, building bridges between clinical strategy and product, operations, and business teams
- You are a strategic first-principles thinker who can decompose complex problems into clear strategies and actionable plans
- You have experience supervising clinicians or large provider teams, with strong performance management skills
- You are motivated by the opportunity to improve access to high-quality behavioral healthcare at scale
Compensation and Benefits:
The expected base pay range for this position is $169,600 - $265,000, based on a variety of factors including qualifications, experience, and geographic location.
We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
Benefits offered include:
- Equity Compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.
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