Product Operations Director

The Product Operations Director works as part of the Product Operations function responsible for the end-to-end operating cadence of the MarTech product organization (~72-person Product Org). This role drives cross-functional alignment across Product Management, Engineering, Sales, and Client Success to ensure strategic priorities are translated into coordinated execution.
As a director level individual contributor and subject matter expert, they will own operating rhythm facilitation, roadmap governance, and process adoption across a broad scope of cross-functional programs and address the most complex alignment and change management challenges. The Product Operations Director will have opportunities to review the work of more junior members of the team, providing guidance and mentorship to assist in their development.Primary Accountabilities:Operating Rhythm & Facilitation (40%)

• Own the MarTech operating cadence end-to-end; facilitate product council sessions, quarterly planning cycles, and retrospectives.
• Manage the roadmap governance process; support tradeoff conversations with portfolio impact analysis when new requests compete for capacity
• Coordinate cross-functional release readiness checklists for major launches; identify and escalate gaps proactively
• Facilitate quarterly objective-setting with PMs, engineering leads, and business stakeholders; translate strategic priorities into measurable quarterly deliverables with binary success criteria
• ​​Build and maintain product investment models that connect roadmap initiatives to revenue impact; support the analytical infrastructure required for R&D ROI attribution, scenario planning, and board-level investment reporting

Cross-Functional Alignment (35%)

• Support adoption of the platform operating model; guide teams through new workflows including outcome-driven thinking through business and adoption metrics
• Partner with the VP, Product Operations on executive communication; prepare strategic narratives that connect operational metrics to business outcomes
• Provide cross-functional influence across Product, Engineering, Sales, and Customer Success; network with senior internal and external parties as needed
• Own the Voice of Customer (VOC) infrastructure, with a focus on managing Sales Led and Product Led products in partnership with PMM

Process Adoption & Tooling (25%)

• Drive adoption of the ProdOps operating system across the MarTech product organization.
• Own data hygiene and process compliance; continuously improve the operating model based on feedback and operational insights.
• Manage the feedback loop between internal users and system design to ensure processes are adopted and sustained.
• Engage with modern tooling and ways of working; the ProdOps function invests in advanced tooling for analytical and reporting workloads to enable the team to focus on facilitation, judgment, and relationships.
• Support the operational dimensions of managed-service-to-platform transitions, including beta program design, pilot governance, and the development of structured learning frameworks that separate product validation from commercial readiness.

Additional Responsibilities:

• Performs other duties as assigned.
• Complies with all policies and standards.

Required Qualifications:

• Bachelor’s in business, technology, operations, or related area required
• 7+ years of experience in Product Operations, Program Management, or Technical Program Management at a platform or SaaS company, with at least 2 years in a senior or lead capacity; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
• Demonstrated facilitation skills with the ability to drive decisions among senior stakeholders with competing priorities
• Cross-functional experience at scale, working at the intersection of Product, Engineering, Sales, and Customer Success in organizations with complexity
• Experience building reporting or analytical infrastructure that connects product activity to financial outcomes (e.g., R&D investment attribution, revenue impact modeling, or portfolio-level ROI analysis)
• Demonstrated ability to design processes and drive adoption; experience navigating the tension between rigor and pragmatism
• Proficient with Google Suite and Microsoft Office Suite

Preferred Qualifications:

• Exposure to retail media, AdTech, or marketing technology
• Experience with managed-service-to-platform transitions
• Familiarity with Airtable as an operational tool
• Understanding how margin, efficiency, and scalability considerations influence product decisions
• Experience building or scaling a ProdOps function from early stage
• Experience with managed-service-to-platform transitions, and the operational needs of shifting commercial models

Individual Competencies

• Communication: Contributes to strategy for the organization. Develops and delivers communications that convey a clear understanding of the unique needs of different audiences.
• Collaboration: Creates internal alliances outside the immediate team or department. Builds and maintains relationships across Product, Engineering, Sales, and Customer Success.
• Problem Solving: Navigates ambiguity and organizational change; identifies and resolves complex cross-functional challenges.
• Influence: Provides cross-functional influence within and beyond specific domain(s) of expertise; networks with senior internal and external parties in own area of expertise, when needed.
• Effective Execution: Demonstrates support for innovation and organizational changes needed to improve effectiveness and efficiency.
• Curious: Assesses circumstances using experience and a variety of information gathered. Interested in how technology and modern tooling reshape operational work.
• Urgency: Expertise in their discipline and understands these concepts in other disciplines. Biases toward action and proactive risk identification.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

Physical Demands

• The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
  • Use Hands to Handle Objects - Regularly
  • Reach with Hands or Arms - Regularly
  • Talk or Hear and Read Instructions - Regularly
  • Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally
  • View Items at a Close Range - Regularly
• Rarely: Job requires this activity up to 25% of the time
  Occasionally: Job requires this activity between 25% - 50% of the time
  Frequently: Job requires this activity between 50% - 75% of the time
  Constantly: Job requires this activity more than 75% of the time
  

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible associates have access to:

• Medical, Dental, and Vision insurance

• Basic and Supplemental Life Insurance options

• 401(k) retirement plans with company match

• Health Spending Accounts (HSA/FSA)

We also offer:

• Flexible time off and 11 paid holidays

• Family-building benefits, including Maternity, Adoption, and Parental Leave

• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning

• Wellness and Mental Health counseling services

• Concierge and work/life support resources

• Adoption Assistance Reimbursement

• Perks and discount programs

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

At Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is:

110,926.13 - 184,876.88 USD Annual

The final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.

Depending on the job level and role, it may include:

• Annual discretionary bonuses through our Core Company Performance Bonus Plan

• Equity grants, sign-on bonuses, and other tailored incentive opportunities

• Additional discretionary compensation, such as:

  • Growing Revenue Incentives

  • Corporate or VIP Bonuses

  • Deferred compensation opportunities

The actual annualized salary offered at the time of hire will be communicated in the candidate’s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.

We are an Equal Opportunity Employer, including disability/vets.

Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.