Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
A Day in the Life (Responsibilities)As a Product Manager, you will collaborate and lead with engineering, design, and cross-functional teams dedicated to solving mission-critical technology challenges for restaurants and their employees as paid through Toast. You will deliver customer value by ensuring restaurants and their employees are paid safely and securely, while also working on innovative new projects around pay and benefits. You will lead engagements with external business partners, technology teams, and integration teams, as well as get your own hands dirty in the operations behind Toast Payroll. In this role, you will drive the roadmap and delivery of strategic features, integration, and platform offerings that unlock both near-term and long-term business value.
- Drive a near-term roadmap of features to support the restaurant and employee experience around pay and benefits. Accurately and consistently updating internal and external stakeholders on the progress of initiatives on the roadmap.
- Actively manage your teams’ backlogs through the creation, prioritization, and refinement of user stories in a fast-paced agile environment.
- Be comfortable with customer outreach and speaking with customers often to gather their feedback and scope product opportunities.
- Partner closely with go-to-market teams, including Solutions, Sales, Product & Customer Marketing, and others in the service of your strategic vision.
- 2+ years of product management experience
- Bachelor's Degree in Computer Science, Engineering, Information Systems, Business, Economics, Finance or related fields required
- Experience with fintech products in the realm of instant funds access, payments, and BaaS providers
- Experience with customer-facing products and direct customer engagement
- Experience driving cross-team initiatives and building interpersonal relationships with a range of personalities
- Strong program management and communication skills; detail-oriented and will take a bias towards action
Special Sauce:
- A basic understanding of the US Healthcare and Benefits space, including ACA, Safe 2.0, etc
- Experiences in Payments and BaaS
- Experience leading through influence and advocacy
- Knowledge of the restaurant and hospitality industry
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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