Product Manager, Operations

As a Product Manager, Operations, you will play a critical role in scaling our internal operational systems and internal-facing product experiences. You’ll work cross-functionally to build tools that empower our customer users plus Customer Success, Field Services teams, Condition Monitoring Engineers and other delivery teams. 

• Contribute to the development of the product roadmap software experiences tied to operations and condition monitoring analysis, helping to prioritize features, make trade-offs, and align with business objectives. 

• Align software requirements with hardware development milestones and go-to-market strategies. 

• Translate operational needs into scalable tools and workflows that improve productivity, reduce risk, and streamline operational processes. 

• Partner with services and operations teams plus and engineering teams to define and deliver high-impact software features  

• Support the setup and optimization of product analytics infrastructure (e.g., Pendo, dashboards) to enable data-informed product decisions 

• Define and track KPIs for internal tools (efficiency, adoption, impact on Ops, CS, CMEs) 

• Lead prioritization, backlog grooming, and sprint planning across multiple internal-facing product surfaces 

• Maintain close feedback loops with internal and external stakeholders across Hardware Product Management, Design, Project Management, Data Science, Support, Customer Success, Condition Monitoring, Field Services, and Engineering teams plus customer users. 

• Help build repeatable systems for operational excellence across the product org 

• Assist in designing minimum viable product (MVP) experiments and quickly iterate based on stakeholder feedback to achieve measurable product-market fit. 

• Help maintain a customer-focused approach by leveraging data, Voice of Customer (VoC), and market research. 

• Stay informed about market trends, competitor activities, and best practices to identify new opportunities for product development. 
• Contribute to the delivery of intuitive and effective user experiences that address key use cases for internal and external users. 

Qualifications 

• Bachelor’s degree in a technical field or equivalent experience preferred. 

• 3–5 years of experience in product management or internal systems/platform product roles. 

• Experience building internal-facing tools or platform capabilities within a SaaS or operationally complex company. 

• Excellent cross-functional collaboration skills, especially with technical, support, project management, supply chain and ops teams. 

• Strong track record of successfully launching software that interacts with physical devices. 

• Deep understanding of the software lifecycle as it relates to enabling operations teams such as delivery, customer success, scheduling, field coordination, and vibration analysis. 

• Ability to manage competing priorities, navigate ambiguity, and drive clarity in a dynamic startup environment. 

• Strong systems thinking and process improvement mindset 

• Excellent verbal and written communication skills, with the ability to present ideas clearly to diverse audiences 

• Analytical mindset with the ability to interpret data and make informed product decisions 

• Self-motivated, adaptable, and eager to learn in a dynamic and fast-paced environment. 

• Bonus points for: 

• Startup experience 

• Experience with Product Analytics (Pendo) and Data Visualization (QuickSight) 

• Background in enabling customer success or condition monitoring engineers  

• Familiarity with vibration analysis and IoT 

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