Product Manager

Work Location Type: Remote
Req Number 326577
About Grainger
W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.
Compensation
The anticipated base pay compensation range for this position is $110,500.00 to $184,100.00.
Rewards and Benefits
With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:
https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire
The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.
Position Details:
We are looking for product managers to help guide and chart a course for Grainger's generative AI solutions that will be deployed throughout the customer service center. Product Manager contributes to the product vision and to the roadmap of future products, with high degree of ownership over important features and the customer experience. You will work with engineering, design, and operations to develop aspects of a product. Work in a matrix organization and can use a variety of technologies and capabilities into products and applications that customers love.
You will be reporting to the Director, Product Management and will be based in Chicago or Lake Forest, IL or fully remote.
You Will:

• Strategize, plan and develop software relating to Grainger's generative AI and machine learning strategy.

• Develop business plans using data to make recommendations that create advantage for Grainger.

• Conceptualize customer & internal team member needs and build the product roadmap and requirements.

• Lead team of software engineers, data engineers, and ML Scientists, through structured work, provide ample business context and establish shared ownership of outcomes.

• Lead software development on the management, deployment, troubleshooting and administration of new software features.

• Lead, communicate & coordinate product launches across all partners including business, product and engineering teams with consideration of schedule, risk management, escalation of issues and balances tradeoffs.

• Facilitate product review discussions with C-Suite executives, landing the appropriate message for the audience.

• Partner with the analytics, UX, peer PMs and operational business leaders to deliver quality capabilities and measure the growth.

You Have:

• Demonstrated experience designing solutions to complex problems and accomplishing results by conceptualizing, building, or substantially modifying enterprise internal tools & external website preferably geared towards a B2B customer. Experience with AI and ML solutions strongly desired.

• 7+ years' experience as a product manager or related occupation. Experience must involve leading agile sprint team, working with design, analytics and business partners and include demonstration of process design skills and delivering working software.

• Continuous improvement and progress mindset that results in the understanding of latest technologies.

• Guide team members to accomplish outcomes.

• Ability to function with ambiguity and within a matrix organization and on operate on a tight schedule.

• Problem solving & planning capabilities along with creative time management skills, high degree of ownership and help influence teams to act with urgency.

• Analytical skills and ability to use hard data metrics to back up assumptions when presenting business cases to executive leadership and business partners.

• BS/BA degree in computer science, engineering, science, math or related field. MS or MBA ideal.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.