Product Manager

Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.)

How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools, and check reconciliation, all within a single dashboard.

Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them.

Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future.

POSITION DUTIES:

• Serve as the voice of the customer within the organization, deeply understanding their insurance accounting specific problems and pain points to ensure the team is building online payment and finance products that are usable, valuable, feasible, and viable.

• Lead continuous product discovery efforts, utilizing techniques such as customer interviews, prototyping, and experimentation to identify high-value opportunities and validate product-market fit.

• Own and drive product strategy for the core platform so that it is ready to expand in the Carrier / Enterprise space, defining the vision, goals, and roadmap based on deep customer needs, market analysis, and business objectives.

• Collaborate intensely with software engineers, design (UX), and business stakeholders to ensure a cohesive and impactful product definition and successful, timely execution of the product backlog.

• Define and track key performance indicators (KPIs) and metrics, using data to inform product decisions, measure success, and drive continuous iteration and improvement.

• Develop go-to market plans and necessary collateral ahead of new product launches focused on a clear value propositions targeted towards key user personas.

Travel: A small amount of domestic travel, 15% of the time maximum, to visit clients at their offices or to industry trade shows, with peers on the account team and with the manager for client visits, as is normal and customary for the position.

The Product Manager works out of HQ in Austin, TX and a home office in the Austin, TX metro area.

POSITION REQUIREMENTS:

1. Bachelor’s degree or foreign equivalent in Software Engineering, Computer Science, Business Management and Strategy, or closely related.

2. 4 years’ experience as a Product Manager/Product Owner, Business Analyst, or closely related.

3. Within the 4 years of experience, at least 1 year of experience specifically with the following:

   1. Payments in the insurance market, business models, and product strategy.

   2. End-to-end financial workflows within a typical insurance carrier management system (e.g., from policy issuance to premium collection, claims payout, and financial reporting). This includes experience analyzing gaps in functionality that creates inefficiencies for a carrier's accounting department.

   3. Experience defining and executing a product strategy for a complex business-to-business (B2B) enterprise platform, including understanding the sales cycle, pricing models, and total cost of ownership (TCO) for large carriers.

   4. Defining and tracking key performance indicators (KPIs) relevant to enterprise accounting automation related to reconciliation and operational efficiency.

   5. Experience with modern payment and accounting platforms, such as cloud architecture and REST APIs

   6. Experience communicating with C-level executives (CFOs, COOs, CIOs) at carrier clients, as well as internal sales, engineering, and compliance teams. This requires translating technical automation capabilities into measurable business value (e.g., cost savings, faster close times, reduced risk).

4. All experience may be gained concurrently.

LOCATION OF EMPLOYMENT: 5000 Plaza on the Lake, Suite 200, Austin, TX 78746, or a home office in the Austin metro area.

This position qualifies under ePay3’s Employee Referral Program.

Applicants who are interested in the Position should apply at epaypolicy.com/careers.

Why ePayPolicy

• Competitive salary

• Comprehensive benefits package with employer-paid basic life and disability premiums

• 401K

• Flexible Paid Time Off Policy (FTO)

• Company-sponsored quarterly “ePayItForward” initiatives 

• Supportive and inclusive company culture with a focus on work/life balance

• Fully-stocked kitchen

• Lunch stipend when working onsite

• Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)

• Huge opportunity for growth

We operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, however, the cadence and days are determined by each team and manager. 

We value diversity here at ePayPolicy and understand the importance of creating a safe and comfortable work environment, encouraging individualism and authenticity in every member of our team. We strive to create an accessible and inclusive experience for all candidates. If you need an accommodation during the application or recruiting process, please submit a request to our team via this Interview Accommodation form: https://forms.gle/xKppyKTSqfTUi7hz5