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Description and Requirements
Job Location: Virtual within the US, but will work Eastern or Central time zone hours
The Team You Will Join
This position will be part of the Employer Solution Train within MetLife Group Benefits. We're seeking someone to join the Employer Digital Agile Release Train to help enable digital solutions within MetLife. This Employer Digital ART is one of many ART's that play a critical role in driving improvements to the Employers Experience with MetLife.
The Opportunity
The Product Owner (PO) for the Employer Digital Team is responsible for the customer experience within our Employer/Sponsor, Benefit Administration, and Broker Portals. This role will share accountability with Product Managers for delivery outcomes and make decisions to provide the best customer experience. You lead the creation and alignment of business requirements and supporting details for product feature development & testing, so they are clearly understood by the agile teams. You prioritize a backlog of items that will improve the stability and drive enhanced business value of the applications. You will use SAFE Agile to manage the flow of work, and Adobe Analytics to understand system usage & benefit drivers.
This is a critical role with significant accountability to build and manage relationships and responsibilities across the ART & Solution Train. POs work closely with the Scrum Master, team members, Product Management, Customers, Business Owners, and other stakeholders to create viable and sustainable plans. They constantly seek feedback from stakeholders & feedback tools incorporating the feedback into their plans.
This role plays an important role in ensuring MetLife provides an industry leading benefit administration portal for our customers. It will require a strong understanding of how insurance products are utilized by our customers, and how they can & should be able to service their employees benefit needs through MetLife Digital Portals.
This candidate should have experience building & maintaining a Login & Registration experience for digital portals, as well as a strong understanding of the personas that typically access an employer experience. This candidate should have an understanding of how Benefit Administrators, Brokers, Third Party Administrators, and General Agents support customers in the insurance industry. This role will be responsible for ensuring we deliver and maintain an industry leading administration portal for our customers.
Key Responsibilities
What You Need to Succeed (Required Qualifications)
What Can Give You an Edge (Additional Skills)
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The expected salary range for this position is $90,000 - $130,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$90,000 - $130,000
Job Location: Virtual within the US, but will work Eastern or Central time zone hours
The Team You Will Join
This position will be part of the Employer Solution Train within MetLife Group Benefits. We're seeking someone to join the Employer Digital Agile Release Train to help enable digital solutions within MetLife. This Employer Digital ART is one of many ART's that play a critical role in driving improvements to the Employers Experience with MetLife.
The Opportunity
The Product Owner (PO) for the Employer Digital Team is responsible for the customer experience within our Employer/Sponsor, Benefit Administration, and Broker Portals. This role will share accountability with Product Managers for delivery outcomes and make decisions to provide the best customer experience. You lead the creation and alignment of business requirements and supporting details for product feature development & testing, so they are clearly understood by the agile teams. You prioritize a backlog of items that will improve the stability and drive enhanced business value of the applications. You will use SAFE Agile to manage the flow of work, and Adobe Analytics to understand system usage & benefit drivers.
This is a critical role with significant accountability to build and manage relationships and responsibilities across the ART & Solution Train. POs work closely with the Scrum Master, team members, Product Management, Customers, Business Owners, and other stakeholders to create viable and sustainable plans. They constantly seek feedback from stakeholders & feedback tools incorporating the feedback into their plans.
This role plays an important role in ensuring MetLife provides an industry leading benefit administration portal for our customers. It will require a strong understanding of how insurance products are utilized by our customers, and how they can & should be able to service their employees benefit needs through MetLife Digital Portals.
This candidate should have experience building & maintaining a Login & Registration experience for digital portals, as well as a strong understanding of the personas that typically access an employer experience. This candidate should have an understanding of how Benefit Administrators, Brokers, Third Party Administrators, and General Agents support customers in the insurance industry. This role will be responsible for ensuring we deliver and maintain an industry leading administration portal for our customers.
Key Responsibilities
- Create & maintain a prioritized Backlog for your ADM Team
- Obtain & review feedback on user experiences
- Gain alignment with Operational Readiness & Group Business stakeholders for delivery
- Meet daily with your ADM Team to review work & alignment
What You Need to Succeed (Required Qualifications)
- Digital Insurance Administration Portal background
- Experience writing user stories / business requirements
- Adobe Analytics / Cognos Reporting tools
- Positive attitude with the ability to lead a team
- Strong Problem-solving skills
What Can Give You an Edge (Additional Skills)
- Agile / SAFE ADM knowledge / certifications
- Azure Dev Ops / Target Process
- Experience managing Portal Registration experiences
- Experience managing Broker / General Agent Portals
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The expected salary range for this position is $90,000 - $130,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$90,000 - $130,000
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