Customer Experience Manager

| Chicago
Avant is revolutionizing the world of lending by lowering the costs and barriers of borrowing for everyday people. At our core, we are a technology company that builds advanced platforms and uses custom analytics. Today, we help underserved consumers, the majority of whom get fast funding on our online platform without having to talk to anyone. Tomorrow we plan to use our world class technology and underwriting capabilities to launch new products and bank partnerships that improve people’s financial lives.

What you do at Avant

  • Manage customer outreach and response program
  • Lead development of customer centric content and tools
  • Assess customer friendliness of current strategy and services
  • Establish Sentiment Reporting
  • Integrate CAL and Complaint Management

What you might own at Avant

  • You will be the leading force of developing the voice of the customer
  • You will run point on Understanding and establishing customer sentiment
  • You will Partner with the business to create a customer centric culture

Why you are a fit for Avant

  • At least 3 years of management experience
  • Proficient in SQL
  • Basic knowledge in R or Python
  • 5 years in a customer experience or Product role
  • Ability to work autonomously
  • Comfortability presenting team findings to key business holders and making recommendations 
  • Strong customer relationship management and story-telling ability
  • Ability to thrive in a multi-stakeholder environment
  • Strong consensus-building and conflict resolution skills.

Why Avant is a fit for you: At Avant, we believe our values make a difference:We value, support, and help each other growWe are committed to active inclusion and diversityWe are transparent and believe the best idea winsWe succeed when our customers succeedWe get sh!t done… responsiblyAnd we keep it fun! We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • TypescriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • JIRAManagement

Location

Located on Chicago's scenic Riverwalk. It’s home to nearby trendy restaurants, a thriving startup community, and public transportation.
222 N. LaSalle Street, Chicago, IL 60601

What are Avant Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
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