Dir, Digital Product Management, Zoro

| Chicago

Title: Director, Digital Product Management
Reports to: VP, Customer Experience
Location: Buffalo Grove or Chicago

Company Summary: 


Zoro.com is an eCommerce company that sells business supplies, equipment, and tools—but we’re much more than just a website. We’re a team of people who win and lose together (we prefer winning!). Since 2011, Zoro has been working hard to make it easy for our customers to purchase everything they need to make their businesses go. Zoro currently offers 3 million products, fast and free shipping, no-hassle returns, and exceptional customer service. We’ve grown quickly in a short time, recently surpassing 400 team members and reaching annual revenue of over $500 million. Add to that our award-winning culture—we were named a Great Place to Work for 2019-20, among other accolades—and we think Zoro is a pretty amazing place to work and grow.

Primary Function:

The Digital Product Team at Zoro has grown from the ground up over the past year and has worked with the support and direction of senior leadership to actively self-organize with software engineering and QA, design, and the project management organizations to form functioning agile scrum teams, build product strategies, roadmaps, and backlogs in order to deliver customer value via Zoro.com, our most productive and visible channel. We are looking for an experienced Product leader who can help take this fledgling team to the next level and collaborate strategically across the organization to deliver an awesome customer experience.

Reporting directly to the VP, Customer Experience, you will have 4-6 Sr. Product Managers and Product Managers and have integral influence over the vision and strategy of Zoro’s website and the product organization’s growth and influence.

Duties and Responsibilities: 

  • Manage a team of digital product managers who set the direction of our most valuable channel - the website
  • Develop plans for continuous development of your team’s skills and work towards career goals.
  • Eliminate roadblocks for your team helping them to navigate relationships with cross-functional business partners.
  • Responsible for the establishment of product management standards, deliverables and methodologies within the organization and ensure buy-in from cross-functional partners.
  • Ultimately accountable for oversight and production of product management deliverables including, but not limited to, vision statements, strategy documents, and prioritized roadmaps for multiple execution teams, and for the Zoro.com product as a whole.
  • Work closely with Experience Design and Engineering to ensure product roadmap is driven by customer needs, excellent software is being produced to support products, and to lead and set structure for organizational processes.
  • Provide a strong product management voice in meetings with and understanding department heads’ core goals and how they affect product management.
  • Ensure that data- and customer-driven decisions are being made from within the product team and report out to leadership the data- and customer-centric impacts.
  • Along with VP, Customer Experience and other CX leaders, create clarity for the CX team regarding prioritization, collaboration and team culture.


  • Bachelor’s degree or equivalent; MBA Preferred.
  • 10+ years experience in product management or product design with 5+ years experience in a formal leadership role within product management
  • Strong background in e-commerce and especially mobile e-commerce required; experience with websites with high sku counts or high numbers of categories strongly preferred.
  • Ability to set and drive the “big picture” strategy while also rolling up your sleeves and providing detailed guidance on individual projects
  • Demonstrated track record in balancing out multiple product priorities against budget, timelines, and other dependencies
  • Demonstrated ability to work in a highly collaborative environment with heavy emphasis on teamwork.
  • Ability to deliver candid feedback and coaching to team members without being overly directive
  • Ability to lead engagements to provide a strong voice for product within blended teams including senior leadership
  • Experience with building, managing, growing and developing a product management team.
  • A track record of successfully managing products through the entire life cycle – from inception to launch. Preference given to those experienced in sunsetting products or related technology.
  • A track record of delivering business results and managing a product or product line P&L.
  • Strong change leadership including the ability to coach and consult on the steps necessary to lead change.
  • Expert ability to design complex solutions to create advantaged software.
  • General manager mentality, entrepreneurial drive, and proven ability to influence others.
  • Proven ability to lead cross-functional teams and navigate a matrix organization.

You will be a great fit for the role if:

  • You can inspire people with your vision and motivate them to execute and excel, regardless of personality type
  • You know that deeply caring about people and outcomes truly underlies radical candor
  • You have a deep understanding of agile, lean, dual-track principles, and other methodologies, and can incorporate aspects which will fit the business and the people who will use those methodologies.
  • You have some experience in design, or user experience or working successfully with these teams and you are tech savvy.
  • You have experience delivering on mobile-first or mobile applications in an ecommerce setting
  • You can describe yourself as CUSTOMER OBSESSED (emphasis included)
  • You enjoy the challenge that ambiguity presents and creating clarity for yourself and others.
  • You are highly-driven to get stuff done in an urgent manner - and you enjoy it.


Final note: 
We share a commitment to our Zoro values – Win & Lose Together (We prefer winning!), Take Ownership, We Are Transparent, and Aspire to be Customer-Obsessed. Everything we do at Zoro is centered around delighting our customers. It's a natural extension of our company culture and how we care for each other. We believe when we act in ways that are consistent with these values, we can solve any technical challenge that lies ahead of us. As a Zoro employee, you can expect to work with smart, energetic people, learn something every day, and be valued for your perspective. 

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Read Full Job Description

Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement


One office is located in the West Loop, offering diverse eateries and steps away from nightlife! The other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)


HR Leader

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!


Financial Analyst

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.


Director, Customer Service

How do you collaborate with other teams in the company?

There’s a hunger for Design Thinking and making decisions based on customer feedback here at Zoro. Working on a scrum team as a UX Architect supports this directly but I’ll even get stopped in the hall by co-workers wanting to incorporate customer insights into their own projects. It comes from a culture of succeeding through collaboration.


UX Architect

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
More Jobs at Zoro26 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
Project Mgmt
Project Mgmt
Design + UX
Data + Analytics
Data + Analytics
Northwest Suburbs
Data + Analytics
Northwest Suburbs
Data + Analytics
Northwest Suburbs
Northwest Suburbs
Design + UX
Project Mgmt
Northwest Suburbs
Project Mgmt
Northwest Suburbs
Northwest Suburbs
Northwest Suburbs
Project Mgmt
Data + Analytics
Northwest Suburbs
Data + Analytics
Northwest Suburbs